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CIOs Feeling Frustrated, As IT Management Becomes Ever More Complex: Survey

Chief Information Officers (CIO) in corporate firms say they are feeling increasingly frustrated as managing their companies’ IT infrastructure is proving to be more difficult with each passing day, according to a survey of 800 CIOs by software intelligence firm Dynatrace.

IT teams now spend 33% of their time dealing with digital performance problems, costing businesses an average of US$3.3 million annually, compared to US$2.5 million in 2018 – an increase of 34%.

In the survey, a large majority of IT leaders expressed hope that artificial intelligence (AI) might aid them in dealing with the crisis.

These days every business is utilizing cutting-edge software to streamline its operations. Underpinning this software revolution is the enterprise cloud, which allows companies to innovate faster.

This is in fact the root cause of the problem CIOs are struggling to deal with. “The enterprise cloud contains hundreds of technologies, millions of lines of code and billions of dependencies,” says the report.

“However, this transformation isn’t simply about lifting and shifting apps to the cloud, it’s a fundamental shift in how applications are built, deployed and operated.”

In addition, there is an explosion of data to deal with. “The average mobile or web application transaction crosses 37 different technology systems or components. This brings an inherent increase in IT complexity, making it harder for organizations to manage performance,” the report noted.

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In the past 12 months, organizations have suffered an average six IT outages, exposing themselves to the risk of losing business revenues as well as customers.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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