Cisco has set about building a shared services center in Mexico City to bolster its capacity to service customers in the Spanish-speaking countries of Latin America. The center, slated to be launched sometime in 2014, may generate hundreds of jobs over the coming years.
The Silicon Valley company says the center will work in tandem with its other Customer Support Centers in Raleigh-Durham, North Carolina, USA; Bangalore, India; and Krakow, Poland.
“After an extensive assessment of cities across Latin America, Mexico City was chosen because of its strategic geographical location with a time zone aligned to the United States, and easy access to the rest of the countries in the region,” stated Cisco, which is based in San Jose, CA. “The country also offers cost competitive talent, having access to world class academia as well as bilingual engineers specialized in networking, routing, switching, voice, and security that will be required to operate the new center.”
Unlike other Customer Support Centers, the Mexican office will act as a shared services center supporting customers across the North America and Latin American region, while providing services across multiple functional groups including Cisco Services, Finance, Operations and others.
“By establishing a shared services center in Latin America, our aim is to get closer to our clients in terms of geography and time zones while offering the convenience of multi-language support,” said Olivier Kohler, Cisco’s senior vice president for Global Business Services.
Currently, Cisco has a Technical Support Center (TAC) based in Mexico City and those operations will be expanded to support the shared services center.
Francisco González, CEO of ProMexico, stated that Cisco’s expansion will have a huge impact on Meico’s technical and social development.