Client-Service Focus of ACS Won Over Casserly

Call center agents and managers at e-Services sites in Jamaica and St. Lucia can rest easy during the ACS ownership transition, says Patrick Casserly, the Jamaica entrepreneur credited for putting Jamaica’s customer service industry on the map. Casserly explains in a story in the Jamaican Observer that ACS’s commitment to client service contributed to his decision to sell the company – announced this week . No staff cuts are expected and, in fact,
there is growing expectation that ACS will continue to expand its presence in the Caribbean based on factors which include close proximity to the United States, an increasing population of skilled workers, government incentives and a thriving interest among its client-base for offshore CRM options.