After decades of development and research, cognitive computing platforms have now reached a level of maturity that is providing immense value in the customer engagement space.
They possess the ability to ask their own questions, learn from the answers, and then adapt their approach based on that knowledge, opening up customer experience opportunities that were previously only possible with humans.
This white paper, produced by Nearshore Delivery Solutions in collaboration with Nearshore Americas, provides an in-depth look at the achievable business value that cognitive computing can produce today. The report features a brief history of the technology and a look at how cognitive is shaping digital transformation initiatives within the enterprise.
Key insights include:
- The history and rise of cognitive computing
- Ways that cognitive computing is fueling digital transformation
- The impacts of cognitive chatbots within the enterprise
- Practical uses of cognitive in your business
- Unique statistics, opportunities in various verticals, infographics, and much more.