Nearshore Americas

Comcast to Hire 450 Agents for Bilingual Call Center in Albuquerque

U.S. communications services provider Comcast is hiring 450 people in Albuquerque, New Mexico for its new bilingual call center designed to primarily serve Spanish speakers in the United States.

The new facility, slated to be operational early next year, will be a 51,000-square-foot, 450-seat office with a cafeteria and fitness center for employees.Hiring will begin later this year.

The customer support center doubles Comcast’s workforce to 850 employees in New Mexico, which is home to a large Hispanic population.

Agents at the call center will provide support for Comcast residential products and services, handling calls primarily from Spanish-speaking customers across the country, as well as calls in English.

Every full-time call center agent will get US$16 an hour, plus benefits that include vacation time, health insurance, sick leave, tuition reimbursement and free cable service, said Chris Dunkeson, area vice president at Comcast Cable.

Since 1996, Comcast has invested more than $521 million in technology and infrastructure into New Mexico. Additionally, Comcast contributed $1.6 million to New Mexico community organizations and non-profits last year.

“Comcast is a strong economic partner in New Mexico, with programs like Comcast Internet Essentials to provide low-cost Internet access to New Mexico children so they can do their homework,” said Governor Susana Martinez.

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“This new facility represents our latest investment in the tools, technologies and people that will help improve our customers’ experiences with us,’’ said Chris Dunkeson, Area Vice President for Comcast in New Mexico.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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