Caribbean outsourcing giant Qualfon has announced that it is preparing to launch another contact center in the United States, hinting at plans to capitalize on the growing demand for bilingual voice services in North America. The news comes just months after the Guyanese firm announced that it plans to open a delivery center in New York.
The 600-seat contact center in Harlingen, Texas will employ up to 1,000 people when at capacity, offering a variety of services including customer care, tech support, sales and customer retention programs. Qualfon is currently outfitting the new facility and plans to open it soon.
“Harlingen is the ideal location for our newest world-class facility because of its economic strengths, its 335,000 residents in the immediate area, and its high-caliber workforce,” said Mike Marrow, Qualfon CEO.
Harlingen’s large student population (more than 30,000 students) and a high percentage of bilingual speakers attracted Qualfon to the Texas, because the BPO provider is now planning to provide voice services from its centers in the United States.
“Harlingen has been cited as one of the best, least expensive places to live in the USA,” Marrow added.
Qualfon has named BPO veteran Kevin Kavanaugh as its director for the new site. The former owner of the Kavanaugh Call Center Group, Kavanaugh has more than two decades of experience in the outsourcing industry.
“Kavanaugh was selected because of his industry experience and a strong focus on people and communities,” Qualfon stated.
The Nearshore Executive Alliance recently recognized Qualfon for its employee-focused corporate social responsibility program. Qualfon was the runner-up for the Foundations’ award.
Founded in 1996, Qualfon has more than 10,000 employees. Besides Guyana and the United States, Qualfon operates BPO delivery centers in Mexico, China and the Philippines.