Convergys is to add 400 employees to its workforce in El Salvador, where it is celebrating its tenth year of operations this year. The increase to the workforce takes the company’s total headcount in the country to 2,500.
The Cincinnati, Ohio-based outsourcing giant runs a 26,000 square meter facility in the capital, San Salvador, providing services in English and Spanish.
This is Convergys’ second major expansion in El Salvador in the past three months, after it hired 200 employees in November last year.
The BPO provider launched its delivery center in El Salvador in 2005 to provide customer care service to its U.S. clients. To this day, Convergys appears to only provide voice-based BPO services from its facility there.
Convergys’ operations in El Salvador expanded dramatically last year with the acquisition of Stream Global Services, which employed thousands of employees in several Central American countries, including over 1,500 employees in El Salvador alone.
Most of Convergys’ customers are in the retail, telecommunications and technology industries. It is not known which new verticals were added to its portfolio in El Salvador after it acquired Stream.
At an event organized to celebrate the company’s 10th year anniversary in the country, William Granadino, president of the Export and Investment Promotion Agency of El Salvador (PROESA), said Convergy’s expansion was in line with the government’s plan to build a more prosperous el Salvador, creating opportunities for all.