Convergys, Glasswing Bolstering Call Center Talent Pool in El Salvador

Convergys Corp has teamed up with a Central American non-profit Glasswing International to create a talent pool for El Salvador’s call center industry. As part of the agreement, Glasswing International will set up camps, where young people will be trained in English and customer service skills.
The initiative, called English for Tomorrow, will initially benefit a group of 40 students. To begin with, Convergys volunteers and students from C.E. Gerardo Barrios will take part in the camps, stated the Cincinnati, Ohio-based outsourcing giant in a press release.
The program is designed to “enhance the labor potential” of these students. Convergys and Glasswing are running similar training programs in Nicaragua, where more than 100 people have already been trained.
Analysts say the initiative will ultimately contribute to increasing the skilled labor pool for El Salvador’s call center industry.
“Education is the main tool for those countries who long for a better quality of life for their people and for future generations,” said Eugenia Rojas, Senior Manager for Communications for Convergys Latin America.
As many as 60 Convergys volunteers will take part in the initiative, sharing their technical expertise and helping students reinforce their English and customer service skills.
Convergys expanded to El Salvador in 2005 with the launch of a small call center. But its operation grew dramatically in 2014 when it acquired Stream Global Services, which had employed over 1,500 employees in the Central American country. Today, Convergys’ headcount in El Salvador stands at 2500.
“We strongly believe that it is our individual contributions that make a big difference in society,” said Cesar Bendeck, Director for Convergys in El Salvador.