Nearshore Americas
Jamaica CX

CX Jamaica: An Insider’s View on What Drives One of Nearshore’s Hottest Markets

Nearshore Americas is conducting a specialized trade mission to two cities in Jamaica in October, aimed at providing a rich opportunity for customer organizations to evaluate one of the fastest growing markets in Nearshore BPO.

The three-day mission, beginning on October 18th, will include visits to the country’s two technology hubs, Kingston and Montego Bay, as well as delivery centers operated by IBEX Global, ItelBPO, and VXI Global Solutions.

Secure your spot with CX Jamaica today. Contact Jessica Reyes at


“Our recent CX Guyana visit proved to be an ideal framework for our facilitated-mission model, where Nearshore Americas guides BPO customers in interpreting the real, on-the-ground opportunity for placing work,” said Kirk Laughlin, Managing Director of Nearshore Americas.

Boasting a large English-speaking population, Jamaica prides itself on being home to the Caribbean’s most prolific sourcing industry. The country offers a variety of incentives to professional services providers, and also boasts a robust set of options for North America flight connections.

“Jamaica is already a ‘tried and proven’ destination for the BPO industry,” says Claude Duncan, Vice President of Jampro. “We have about 50 BPO firms operating in the country, collectively employing in excess of 25,000 call center agents.”

Delegates attending the mission  will gain a deeper insight into the Jamaica business process outsourcing and contact center services options through discussions with industry peers and exclusive on-site visits.

claude duncan jampro jamaica
Claude Duncan: “I think that BPO executives coming as part of the trade delegation will be pleasantly surprised to see the success of the industry on the island”

“Many foreigners assume that Jamaica is popular only for tourism,” added Duncan. “I think that BPO executives coming as part of the trade delegation will be pleasantly surprised to see the success of the industry on the island. We have large campuses of foreign call center firms, well-developed economic zones, and the University of West Indies, each giving Jamaica many ways to surprise new visitors.”

Sponsored by IBEX GlobalItelBPOVXI Global Solutions, and Jampro, the lead agency for knowledge services investment into Jamaica, CX Jamaica is one of a string of successful trade missions organized by Nearshore Americas. Previous tours include Guadalajara and Mexico City, San Jose (Costa Rica), and San Pedro Sula, Honduras.

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In June, a group of American BPO executives also participated in the highly successful CX Guyana mission, with delegates including large financial and credit card organizations, internet service providers, and supply chain and logistics professionals.

There a still a few spots left, so we encourage CX end-customer and brand decision makers to participate the CX Jamaica trade mission on October 18th-21st, 2017. 

To secure your spot on this expense-paid program, reach out promptly to Jessica Reyes, marketing director at Nearshore Americas, at 

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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