Nearshore Americas

Dell Confirms Breach of Customer Info; Warns Against Phishing Attempts

Dell confirmed a data breach which compromised customer information and order details which have been reportedly put for sale in the dark web.

The company has yet to inform about the extent of the breach’s impact. The hackers claim, however, to have stolen 49 million records from Dell.

The breach involved names, addresses and details about Dell equipment purchased between 2017 and 2024. Financial details, email addresses, phone numbers and other highly sensitive data was not accessed.

Dell downplayed the risks of the breach arguing that the stolen information isn’t quite sensitve. Still, the company advised customers to be wary of phishing attempts.

Several security experts strongly disagreed with Dell’s assessment of the risks affected customers face now.

Cyber analysts are also cautioning businesses to be wary of phishing scams. The leaked data could be used by attackers to craft highly believable emails impersonating Dell tech support.

In late April, a security website called Daily Dark Web reported a Dell data breach. A cybercriminal named Menelik was allegedly selling a database containing information on BreachForums, a forum for hackers.

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This information included names (of individuals and organizations), unique service tags, addresses, order details (numbers, dates, shipping information), warranty information and Dell customer numbers.

The breach reportedly impacted customers across various sectors, including individual consumers, businesses, partners and educational institutions. The data primarily affected customers in the United States, Canada, Australia, China and India.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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