Nearshore Americas
Avaya Latin America

Financial Headwinds And All, Avaya Aims to Expand Its LATAM Workforce

US customer experience solutions provider Avaya begun ramping up its nearshoring capabilities, with reports confirming that the company will hire about 150 professionals in Mexico and Argentina.

The North Carolina-based company is expanding its “specialized workforce” in the region, reported BNAmerica’s, citing Ghalib Karim, senior global vice president at Avaya.

The number of new hires would bring the company’s regional headcount to over 1,000.

Avaya currently employs about 800 people in Latin America, most of them in Argentina and Mexico, where it has technology development centers. The company runs an office in Brazil as well, but only 50 people work there.

The news comes six months after it was rumored that Avaya would start laying off Latin American employees.

In September last year, Channel Futures reported that Avaya begun laying off staff in Central America and the Caribbean as part of a cost-cutting drive.

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In February of 2023, the technology company, which claims to have around 9,000 customers in Latin America alone, filed for bankruptcy protection.

Declining demand for cloud communications solutions and mounting debt are putting enormous pressure on the company’s finances.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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