Nearshore Americas

Border Systems Failure Adds to Increasing Complications at US Airports

A technical glitch within the US Customs Department’s computer system left thousands of air passengers waiting for hours at airports across the country on Monday, causing frustration for national and international passengers.

Monday’s outage lasted for nearly two hours, but passengers found themselves stranded for several more hours trying to get through immigration.

CBS News reported approximately 2,000 passengers were left waiting in customs lines at Miami International Airport alone.

The US Customs and Border Protection (CBP) has long been deploying new technologies to lessen the waiting time for international passengers, but the growing number of passengers has complicated efforts, say analysts.

Orlando International Airport suffers from the longest customs waiting times among the major airports in the country, with an average wait of over 23 minutes and a maximum wait of nearly one hour, according to a latest study by

It takes more than 23 minutes to get through the customs office in San Francisco. At John F. Kennedy International Airport in New York, passengers have to wait an average of 20 minutes.

Phoenix Sky Harbor International Airport has the fastest customs lines among the busiest US airports that process more than 3 million international passengers a year, with an average wait time of 7.4 minutes.

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Charlotte Douglas International Airport and Minneapolis-St. Paul International Airport are the other airports where you can get through in a matter of minutes.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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