Nearshore Americas

Genpact Scores Seven Year Contract with Mortgage Processor

Source: Banking Business Review

MERSCORP, an electronic mortgage registry system in the US, has awarded Genpact a seven-year business process outsourcing contact.

Under the agreement, Genpact will perform business process services in the US for MERS, including managing the receipt, identification and delivery of mortgage-related correspondence on behalf of MERS 2,500 members while working to improve the quality and accuracy of the underlying business processes.

Typical mortgage-related correspondence includes physical and electronic receipt and delivery of recordable documents, notices of foreclosure or bankruptcies and requests for discharge of a mortgage. Genpact will also manage the MERS helpdesk operations and drive improvement in service quality to MERS member companies.

Genpact will begin providing the services in December 2010.

RK Arnold, president and CEO of MERS, said: “Genpact presented us with a compelling solution, and we felt our commitment to service excellence and quality could be heightened by taking advantage of Genpact’s end-to-end process thinking and methodology as well as their recognized mortgage services capabilities.

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“MERS and Genpact have been working on a highly coordinated transition plan and MERS members should expect no disruption in service as a result of the planned migration.”

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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