Healthcare BPO Market to Hit $34 Billion

“One-sixth of the U.S. economy — or nearly $2.7 trillion — is dedicated to healthcare spending and the number is expected to increase year on year,” states a new report by Research and Markets. “However, the healthcare system is not able to reap the benefits of such expenditure due to process inefficiencies and use of redundant systems.” For this reason, the firm is projecting a big uptick in BPO spending, up to $34.2 billion by 2020, as health providers look to cut down on their overhead. With an estimated $800 billion wasted by inefficiency each year, there is a long way to go. But ramping up investment into BPO is a good start.