Nearshore Americas

HP to Expand Six Global Delivery Hubs, Including Costa Rica

PALO ALTO, Calif., Nov. 10, 2010 – HP Enterprise Services today announced the expansion of Best Shore, its global services delivery model by designating six countries as global delivery hubs that will grow to support increasing client demand for cost-efficient, scalable services that effectively meet business needs.

This expansion is part of the $1 billion investment HP announced in June to transform and grow its Enterprise Services business.

Bulgaria, China, Costa Rica, India, Malaysia and the Philippines are the designated delivery hubs. These mature HP Best Shore locations operate in time zone-relevant countries and will offer a significant employee base that can deliver various highly scalable services to clients across the globe. These centers also will offer multiple capabilities in each location, including applicationsinfrastructure technology and business process outsourcing services.

Global delivery hubs are designed to improve the client experience by offering access to deep industry and technical expertise that can tailor sophisticated solutions to meet unique client requirements. They also provide more options for cost-efficient services.Additionally, the hubs will help reduce delivery complexity by providing multiple services from a single location. All Best Shore delivery teams closely collaborate with onshore account and support staff while leveraging HP technologies, best practices and intellectual property to deliver seamless, consistent services and lower risk for clients.

“Organizations require high-quality, flexible technology and business services as they move to a global sourcing model to lower costs”, said Robb Rasmussen, vice president and general manager, Best Shore, HP Enterprise Services. “With two decades of global delivery experience providing services to some of the world’s largest companies, our sourcing model blends HP’s industry-leading technology with a balanced global footprint to create top-quality, fully integrated solutions that can be efficiently delivered from any shore”.

In addition to providing more access to skills and scale, the hubs allow HP to address the growing domestic markets in these regions. The hub locations offer large, employee-friendly campuses with career advancement and skill development opportunities along with other amenities.

Last month HP opened two new locations that serve as Best Shore hubs. In Malaysia, HP opened its state-of-the-art, multipurpose HP Global Center Cyberjaya, which is the largest facility of its kind and the single largest investment by a multinational technology leader in Malaysia. HP also opened a new Information Services Center in Suzhou, China, which will provide outsourcing and applications services to clients in China and around the world.

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HP has additional delivery centers worldwide that are critical to its overall sourcing model, providing specific skills, languages and time zones that clients require.

Tarun George

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