Infosys BPM, the business process management arm of the Indian IT services giant, is set to add 400 professionals to its operations in Costa Rica.
Bangalore, India-based BPO provider set its feet in Costa Rica in 2013 following its agreement with P&G to provide back-office services. According to the company’s website, less than 200 persons are currently working for this shared center in San Jose.
Most of the new hires in the Central American country will work as customer service agents and a few others will provide tech support to the company’s clients undergoing digital transformation.
“The 400 new employees will be hired at multiple job levels and will be distributed across these service lines, with a primary focus on customer service,” Infosys said in a statement.
In addition, all the new employees will undergo training as part of the company’s upskilling program.
“Costa Rica, with its proximity to the US, friendly business policies, conducive infrastructure, and quality of talent, presents a stellar opportunity for us to grow our presence in Latin America,” stated Anantha Radhakrishnan, CEO, Infosys BPM.
Delighted by the news of Infosys’ expansion, the Costa Rican government vowed to focus on English education, adding that by 2040 all its graduates will be bilinguals.