Nearshore Americas

Infosys Inaugurates New Delivery Center in Puerto Rico

After about three months of delays, Indian outsourcing giant Infosys has finally opened its delivery center in the Caribbean island of Puerto Rico. The Bangalore-based BPO provider moved into this U.S. territory in January last year, but until yesterday its office was temporarily housed at one of its clients’ locations.

The outsourcer claimed it would hire 300 employees although according to its latest press release it has recruited only 250 people so far.

The 12,000-square-feet office complex in Aguadilla has been built specifically to house Infosys, with the outsourcer speaking of turning the facility into a center of excellence for the aviation and aerospace industry.

Services will be provided in both English and Spanish, and just about every employee will be a U.S. citizen or a local resident, because the Puerto Rico Industrial Development Company (PRIDCO) has offered a 100% exemption on taxes on earnings and profits, and a 90% deduction on local property taxes.

Infosys is also planning to offer customer service and administrative services to clients in the defense industries. In the coming year, it might even expand its footprint in the region, offering services to clients in the federal government sector and the healthcare industry.

The staff, most of whom are trained by PRIDCO, are “mainly local residents that are U.S. citizens, who are engineers with rich experience and skills in the aerospace and aviation industries,” the BPO provider stated in a press release.

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Infosys is currently contracted to serve just one client from Puerto Rico but once its center is fully operational it will look to serve others from the island.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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