Nearshore Americas
jamaica minister horace change

Jamaica Ramping up BPO Training to Create Jobs & Boost Economy

Jamaica’s government is planning to provide BPO training in order to increase its ability to create jobs and meet economic growth targets.
“BPOs are often viewed as call centers offering cheap labor and I want persons to stop looking at the industry as a sweat shop,” said Minister Horace Chang (pictured) at a meeting with representatives of some of the island’s tertiary institutions and key government agencies. “We must change the image of the sector through skills training,” he added.
Chang then revealed that the “the Heart Trust/NTA will lead the national effort and will develop a program to have persons trained in the particular areas”.
Agents in Jamaica recently praised its BPO companies for the on the job coaching, mentoring, and training that is provided to employees.

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Matt Kendall

During his 2+ years as Chief Editor at Nearshore Americas, Matt Kendall operated at the heart of both the Nearshore BPO and IT services industries, reporting on the most impactful stories and trends in the sector.

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