Nearshore Americas
Jamaica telecom digicel

Jamaican Telecom Regulator Orders Carriers to Address Quality Complaints

The Jamaican telecom regulator has taken the country’s carriers to action, ordering them to address complaints about the quality of telecom service quickly.

According to the Office of Utilities Regulation (OUR), a large number of consumers are suffering from a slow Internet connection, and frequently dropped calls.

The regulator stated in a press release that its executives met the country’s large telecom operators, mainly Digicel and Flow, and expressed their “serious concerns” about the current service levels.

Both the operators have reportedly blamed the intermittent signals on the rising traffic. Despite that, the regulator questioned them why they are failing to inform the consumers about operational issues.

Telecom operators should inform the public as to when they will restore a high-quality service, the regulator has demanded.

Digicel says it has been modernizing its network and that it would be hard for it to live up to the expectations of the customers until the modernization program is complete.

The operators are ‘making improvements, and customers should begin to see better service,’ reported The Jamaica Observer quoting a government spokesperson.

The carries are accused of not investing enough to modernize their networks to keep pace with the growing demand for data services.

Considering a statement from Jamaica’s Telecom Minister in the House of Representatives, the Caribbean country is heavily dependent on a single fixed-line network that is vulnerable to repeated environmental hazards.

Flow claimed that it had upgraded its networks, but they are buckling under the pressure of massive traffic, which it described as “a signaling storm.” The operator also blamed vandalism, and the ongoing road construction works for the service disruption.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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