Nearshore Americas

KM2 Solutions Reshuffles Management to Focus on Innovation

KM2 Solutions has reshuffled its managing board, with Dana Brandon Kreiss, the former Investment Strategist of U.S. Trust, taking charge of the company’s marketing initiatives in the Americas.

In a statement, the company announced that Kreiss will replace senior director Daniel Aristimuno, who has been promoted to Vice President of Client Services and Business Development.

The new appointment comes almost a month after the outsourcer landed a contract with a U.S. telecom firm to provide call center services. Company officials have confirmed that its call center in the Honduran city of San Pedro Sula will provide customer care service to this unnamed U.S. carrier.

Named as Senior Director of Client Services, Kreiss will be responsible for the management of key client accounts, fostering operational relationships between the clients and company, and spearheading new corporate marketing initiatives.

Kreiss was previously an investment strategist for U.S. Trust, the private wealth management subsidiary of Bank of America. He holds an MBA degree from New York University.

One of the fastest growing voice-based BPO providers in the nearshore region, KM2 Solutions started out with small operations in the Caribbean country of St. Lucia. It later expanded to the Dominican Republic, Barbados and Grenada. Today its biggest bilingual call center is in San Pedro Sula, Honduras.

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In 2012, the BPO provider was named Caribbean Contact Center of the Year by the Caribbean Business Awards. KM2, according to its website, employs more than a thousand people, with the majority of them based in Honduras.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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