Narayan AmmachchiEuropean BPO providers Konecta and Comdata have decided to merge their operations in an apparent move aimed at leveraging the advantage of size, something enjoyed by the likes of Teleperformance and Concentrix.
The merger will create the world’s sixth-largest BPO with more than 130,000 employees and annual revenue of over US$2.18 billion. More than anything else, they are now better positioned to tailor their offerings to the needs of their customers, regardless of whether they are local, regional or global. In a press release, Konecta described this advantage as “best shoring”.
The resulting group will provide customer service in more than 30 languages and serve more than 500 large clients.
The newly formed group will be headquartered in Madrid (Spain) and led by Konect’s CEO Jesús Vidal Barrio, with the CEO of Comdata, Maxime Didier, agreeing to serve as Co-CEO.
“We are very excited to create a new global leader, perfectly positioned to seize opportunities in a very dynamic CX BPO market,” said José María Pacheco, Chairman of Konecta.
The transaction will however face the scrutiny of regulators in several countries, including Latin America where the BPOs have significant operations.
Across Latin America, Comdata runs as many as 27 delivery centers, with nearly half of them located in Colombia. The Italian firm has operations in Mexico, Guatemala, El Salvador, Peru, and Chile as well.
Add comment