Nearshore Americas

Nicaragua Becomes Site of Second Facility for 24/7 in Latin America


Nicaragua, Monday, August 2, 2010 24/7 Customer, the global leader in predictive interaction solutions, announced the launch of its contact center in Managua, Nicaragua.  The company set up its tenth center world-wide, to deliver voice based inbound customer support service.  Located in Accedo Technology Park, it currently employs nearly 150 people with plans to ramp up to 1000 people in the next 12-18 months. 

P V Kannan, Co-founder and CEO of 24/7 Customer Inc said:  “The opening of the new delivery center in Managua is an integral part of our global expansion plan and emphasizes our focus in the ‘Americas’ (Latin & Central America).  Nicaragua as a country has displayed great potential to be the next preferred outsourcing destination in the contact center industry.  We are amongst the first to set up operations here.  The positive response from our clients to this region as a preferred near shore destination has been the key factor in setting up this new center.”

“The local population possesses an excellent understanding of the American culture and there is an abundance of talented English speaking graduates- -two key factors that drive the success in the contact center industry.  We have successfully exhibited our ability to tap into this talented pool and generate an exceptional standard of customer service in Guatemala.  In four years, we have set up two contact centers in Guatemala City and scaled it to nearly 2000 people,” said Kapil Rajvanshi, Latin American Head for 24/7 Customer Inc.  “The expansion into Nicaragua highlights the potential of this region as a preferred destination for near-shoring,” he further added.

This center in Managua is tenth global center for 24/7 Customer.  The other nine centers are located in Bangalore, Hyderabad, Guatemala City, Shanghai and Manila

24/7 Customer first entered Latin America in May 2006, with its 500 seats center in Guatemala City.  24/7 Customer provides customer support services from its two state of the art centers to the hospitality, financial services, tech support and retail sectors in both English and Spanish.

24/7 Customer

24/7 Customer is a predictive interaction solutions provider that guarantees measurable business results across the customer lifecycle. With its patent pending “predictive interactions” SaaS platform coupled with “24/7 Outperformance” framework, 24/7 Customer promises to improve sales & customer experience by 10 – 15% or more and reduce contact center costs by 10% or more for its clients. Today, 24/7 Customer is the No. 1 partner in contact center operations for 90% of its clients. (For more information visit:

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Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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