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Nearshore Industry News, Analysis and Guidance

office workweek employees workers hybrid

Shorter Workweeks Gain Momentum; What Can Global Enterprises Expect?

The debate around shorter workweeks is gaining traction, and businesses which depend on offshore/nearshore workforces to keep operations running 24/7 are paying attention. While the prediction of 2023 being the year of the shortened workweek did not come to be,‚Ķ Read More »

Javier Milei Argentina

Breakdown: Why is Argentina’s Tech Elite Embracing Javier Milei?

Argentina is days aways from kick-starting the administration of President-elect Javier Milei, which promises to be ‚Äďat the very least‚Äď exceedingly interesting for political, economic and market analysts.¬† Milei caught international headlines thanks to its highly confrontational, upsetting and unorthodox‚Ķ Read More »

AI generative AI GenAI

GenAI and Its Potential: A Guide for CFOs

‚ÄúBy far, the greatest danger of Artificial Intelligence is that people conclude too early that they understand it‚Ä̬† ‚ÄďElizier Yudkowsky‚Äď By now, most of us have been bombarded with multiple views on Generative AI (GenAI) and how ChatGPT will do‚Ķ Read More »

forex foreign exchange currency market

INFOGRAPHIC: Tracking Forex Volatility in Nearshore and Offshore Economies

Forex volatility, while always a concern among global businesses, developed into quite the headache during 2023, causing major pains to companies operating in offshore and nearshore regions.¬† From the infamous ‚Äúsuper peso‚ÄĚ in Mexico to the continuation of Argentina‚Äôs inflation‚Ķ Read More »

chatgpt gpt chatbot AI

Breakdown: Is OpenAI’s Chatbot CX Tool Any Good?

OpenAI launched GPTs, a tool which allows users to build chatbots of their own. The company hopes that these custom chatbots will be game changers in business, education, entertainment and daily life in general, bringing the long-running fantasies of virtual‚Ķ Read More »

e-commerce online platforms

The Hidden Threat of Poor Digital Marketing in E-Commerce

E-commerce has emerged as an indispensable component for businesses globally. In the US, e-commerce transactions account for a whopping 26.9% of total revenue generated, as per a recent IBIS World report. While the projected growth for the US is 12.1%,‚Ķ Read More »

Analysis and Insights

Shorter Workweeks Gain Momentum; What Can Global Enterprises Expect?

The debate around shorter workweeks is gaining traction, and businesses which depend on offshore/nearshore workforces to keep operations running 24/7 are paying attention. While the prediction of 2023 being the year of the shortened workweek did not come to be,‚Ķ Read More »

Breakdown: Why is Argentina’s Tech Elite Embracing Javier Milei?

Argentina is days aways from kick-starting the administration of President-elect Javier Milei, which promises to be ‚Äďat the very least‚Äď exceedingly interesting for political, economic and market analysts.¬† Milei caught international headlines thanks to its highly confrontational, upsetting and unorthodox‚Ķ Read More »

INFOGRAPHIC: Tracking Forex Volatility in Nearshore and Offshore Economies

Forex volatility, while always a concern among global businesses, developed into quite the headache during 2023, causing major pains to companies operating in offshore and nearshore regions.¬† From the infamous ‚Äúsuper peso‚ÄĚ in Mexico to the continuation of Argentina‚Äôs inflation‚Ķ Read More »

Breakdown: Is OpenAI’s Chatbot CX Tool Any Good?

OpenAI launched GPTs, a tool which allows users to build chatbots of their own. The company hopes that these custom chatbots will be game changers in business, education, entertainment and daily life in general, bringing the long-running fantasies of virtual‚Ķ Read More »

Freelancing and EOR Platforms Grow Popular For AI Engineer ‚ÄėTest-Runs‚Äô

Freelancing and employer of record (EOR) platforms are becoming increasingly popular among HR heads, CTOs and business leaders in general who find themselves in a hurry to hire AI talent.¬† EOR firm Deel recently reported a Y-o-Y 60% increase in‚Ķ Read More »

Breakdown: What Global Companies Need to Know About Biden’s AI Executive Order

The White House issued an executive order which aims to set the groundwork for the ‚Äúsafe, secure and trustworthy development and use of AI‚ÄĚ.¬† With privacy and consumer protections being two of its driving principles, the question arises: how will‚Ķ Read More »

US Gov Goes After Gig CX Firm Arise in Giant Worker Misclassification Case

The US Department of Labor (DOL) is dragging gig-CX firm Arise Virtual Solutions to court in what the Department itself has characterized as probably ” the largest misclassification case in its history.” The lawsuit, launched by the DOL in late‚Ķ Read More »

Case Study: Instacart’s Massive, Automation-Enabled Agent Scale Back

A lot of text has been dedicated to chronicling and analyzing Instacart‚Äôs boom in the midst of the COVID-19 pandemic, but little is told about how the company‚Äôs back office handled skyrocketing demand. Instacart ‚Äďa grocery delivery platform‚Äď was one‚Ķ Read More »

Breakdown: How Paraguay Caught Alorica’s Eye

Alorica is months away from launching operations in Ciudad del Este, a relatively small town in the eastern border of Paraguay.¬† Alorica‚Äôs footprint in Latin America is huge, but not all-encompassing. There are several other more popular sites where the‚Ķ Read More »