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Why Do So Many Outsourcing Deals Fail to Meet Expectations?

Kirk Laughlin
January 11, 2011
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Since the vast majority of outsourcing relationships fail to live up to what clients hope for, we checked in with Chris Nuttall, of PA Consulting, to explain the disconnect.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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