More than 300 business executives from a dozen of countries have gathered at the Latin America Outsourcing Summit currently underway in the Costa Rican capital San Jose. The two-day summit is designed to discuss ways to bolster the outsourcing sector, which has already created thousands of jobs across the region.
“The aim of the Summit is to educate vendors, buyers and decision makers on the opportunities, trends, best practices and more specifically IT innovation, process standardization, human resources retention,” stated International Association for Professionals in Outsourcing (IAOP), which has partnered with the Costa Rican investment promotion agency, CINDE, to organize the event.
More than 30 outsourcing and technology multinationals operating in Costa Rica are reportedly present at the summit. According to a few participants, the event is also serving as a matchmaker bringing together both service buyers and providers on a single platform, while figuring out the hurdles hampering the growth of the industry.
CINDE’s Director General Gabriela Llobet stated that the summit would further strengthen Costa Rica’s position in the regional outsourcing industry, increasing the prospects of creating more jobs for the country’s youths.
Since late July, several global brands have announced plans to open more positions in Costa Rica, including Syniverse, Akamai, CSS and Aegis. Several lesser known global organizations, including those focused on mobile technologies and high-end banking and financial research activities, are also looking to explore opportunities in the region.
Indian outsourcing giant Infosys recently expanded its operations in Costa Rica, while global technology giants such as HP, IBM and Amazon are also operating there.