By Narayan Ammachchi
Global BPO provider Qualfon has set up a new delivery center in Mexico City, following a recent negotiations with an unnamed US-based multinational client to provide customer support services.
The outsourcing service provider did not name its client, but stated that its new call center can accommodate nearly 600 agents. The new delivery center, located in the Tizapan San Ángel area, an upscale community that has easy access to major transportation routes, will provide customer support services primarily in Spanish and English.
According to the company, the new office building has high-end design and furnishings, natural lighting, state-of-the-art technology, 24/7 security, a parking garage, and a roof-top garden for employees.
“Mexico City delivers access to a very skilled workforce that other cities in the region can’t provide. In addition, when compared to other locations, Mexico City is an extremely safe environment with favorable labor laws that make it an ideal market to service U.S.-based multinationals,” said Bob Dechant, Qualfon’s Chief Sales and Marketing Officer, in a press release.
Qualfon has a long history in Latin America dating back to 1996 and the company has a large clientele in the region.
There are more than five universities in the locality. “And our values-centered people approach enables us to maintain an employee retention rate double that of other call centers in the region,” said Manuel Márquez, Call Center Manager for Qualfon Mexico City.
Nearshore Executive Alliance recently recognized Qualfon for its employee-focused corporate social responsibility program. Qualfon was the runner-up for the Foundations’ award.