Nearshore Americas
yoni epstein itel cx AI nexus 2022

Roll Video: The Role AI Will Play in CX’s Future

Artificial intelligence (AI) arrived on the scene with a promise of radical change for a wide array of industries. CX is not the exception.

Speaking to NSAM during Nexus 2022, Yoni Epstein –Founder and CEO at itel– shared his views on the impact AI will have on the CX space, how can the technology be best cultivated to push for growth, what the availability of even more data will mean to the business and why AI should seen not as a disruptor, but an enabler.

Cesar Cantu

Cesar is the Managing Editor of Nearshore Americas. He's a journalist based in Mexico City, with experience covering foreign trade policy, agribusiness and the food industry in Mexico and Latin America.

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