By Narayan Ammachchi
Australian IT services firm ServiceRocket has made its foray into South America, opening an office in Santiago.
The tech advisory services firm – whose clients include Alfresco, Atlassian, Box, Cloudera, ElasticSearch, GoodData, Kaazing and Zendesk – is going to hire over 20 employees for its Chilean office.
“Opening operations in Chile was a logical and necessary step in achieving our goal of providing the best global support services for today’s fast growing software companies,” reacted the company founder Robert Castaneda.
“We’re excited to have an exceptional team in place with the ability to attract the region’s top technical talent as we expand our operations over the coming weeks.”
ServiceRocket’s other offices are in Palo Alto, CA, Sydney, Australia and Kuala Lumpur, Malaysia.
The new office will be used to offer technical support to the company’s customers in Latin America, the eastern United States and Europe. The Chilean facility, the company stated, will house an eLearning production studio that will offer on-demand training to software companies.
“It’s a simple fact that support quality is best during normal waking hours when support personnel are in the office,” said Castaneda, explaining why the company decided to open a delivery center in the nearshore region.
Chile has international transportation centers, a stable economy and a deep talent pool of trained software professionals, the company said.
Dan Sullivan, Australian Trade Commissioner in Santiago, stated that the Australian companies were significant investors in Chile because they see it as an attractive market and a ‘solid platform for growth.’