Nearshore Americas

ServiCom Closes Canadian Call Center, Putting 600 Staff Out of Job

American call center company ServiCom has closed its office in the Canadian province of Nova Scotia, leaving more than 600 employees jobless.

The closer has angered the government in Nova Scotia as well employees, because it owed its staff three weeks of salary and its decision came with Christmas only weeks away.

The news was in fact expected as Servicom’s parent company, JNET Communications, had filed for bankruptcy protection in the United States and had already closed two of its call centers in Illinois.

It has operated in the Canadian town of Cape Breton for 19 years, providing customer support services to the likes of General Motors, Onstar, Comcast Cable, AT&T DirecTV, and Allstate.

Some Canadian employees have posted letters on the internet, criticising their employer for shuttering the center without a notice.

“Not only are a lot of people with kids and families out of a job (such as myself with three kids) three weeks before Christmas, but there is no insight as to when we will be paid or be paid at all,” writes Micah Eisman, an employee at Servicom.

Considering Eisman’s comments, the company even promised loyalty bonus to employees.

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Meanwhile, the Canadian Labour Department has offered a six-week training program for Servicom employees to improve job skills, saying they would also be paid during the training.

The Employment Skills and Job Search Program is scheduled to start next week.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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