Nearshore Americas

Sitel Boosts “HomeShore” Program, Hires 200 in New Mexico


Global business process outsourcing company Sitel plans to add 200 associates to its HomeShore program in Albuquerque.

The company allows associates (“agents”) to work from home while they’re helping its Fortune 500 clients manage their outsourced customer care needs, a prepared statement from Sitel said.

Sitel said that since its initial launch in 2008, the Albuquerque HomeShore program has proven to be a successful model for Sitel clients across the U.S.

“The continued demand from our valued clients to place their call center operations in the Sitel HomeShore Program is a testament to the quality of service our Albuquerque agents provide on a daily basis,” the company said.

Officials said the current recruitment drive will support the recent expansion of a major worldwide hospitality provider that has outsourced its calls to Sitel to provide customer service and technical support, both online and by telephone.

The Sitel HomeShore program has added more than 150 associates in the past year in Albuquerque, Don Berryman, executive vice president of operations in the Americas at Sitel said.

Those interested in employment opportunities with the Albuquerque home-based agent program can apply online.

Sitel has 60,000 employees servicing more than 140 domestic, nearshore and offshore call centers in 26 countries across North America, South America, Europe, Africa and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corp. For more information, visit the Sitel Web site.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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