Special Report: Mexico Keeps Adding to its CX Credentials

Mexico’s credentials for CX keep growing, consolidating the country even further as one of the top options for service delivery in the Americas.

Mexico’s unique qualities for CX are explored in Nearshore Americas’ latest white paper, “Evaluating Mexico’s Credentials for CX Services”, created in collaboration with CX provider Pentafon.

From cultural and time zone alignment, to labor and real estate costs, the document explores why Mexico has for decades positioned itself as a favorite destination for CX delivery by US clients.

Click here to download the white paper

The report provides accurate data and analysis of onshore, offshore and nearshore delivery models, allowing for regional comparisons.

Mexico stands out among nearshore destinations largely due to its close (and tightening) trade relation with the US. Both countries are signataries of the US-Mexico-Canada Agreement (USMCA), a regional FTA which is consolidating North American trade volumes and drawing more interest from European and Asian investors in Mexico.

The country has also positioned itself as a prime destination for CX delivery thanks to the variety of location options it offers. Border cities like Monterrey and Tijuana are popular enough, but have grown expensive. That has allowed smaller, less saturated cities such as Merida and Queretaro to emerge as cost-competitive options.

Mexico City (the country’s capital) is also well positioned thanks to its robust infrastruture, top of the line public transportation system and safe neighborhoods. All of this has made the capital attractive enough for a growing community of expats and digital nomads from Europe and the US.

This is but one of the several deep dives into Nearshore markets offered by NSAM. You can find more documents available for download in our Resources page.