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Everyone wants to talk about AI. Many companies are actively investing in artificial intelligence. Strategies are drafted, vendors are selected, pilots are launched. Although AI is expected to deliver insights, speed and innovation, very few organizations stop asking whether their… Read More »

In today’s fast-paced world, businesses grapple with rapid technological advancements and complex regulatory landscapes that continuously evolve. This environment creates significant challenges for organizations that strive to remain competitive and compliant. Enter Origen Tech, a Tier 1 SAP Solutions provider… Read More »

Businesses face mounting challenges in managing global trade and compliance in an increasingly interconnected and regulated world. From navigating complex tax regulations to ensuring seamless cross-border transactions, the need for robust, scalable solutions has never been greater. Origen Tech, a… Read More »

For this large energy company in the South American market, the journey toward implementing an effective Enterprise Resource Planning (ERP) system was challenging. The company needed to navigate a complex regulatory environment while delivering seamless user experience to its employees.… Read More »

The trade landscape between the United States and Mexico could face significant transformations as the mandated period for reviewing the United States-Mexico-Canada Agreement (USMCA) approaches. The outcome of this review could shape the regulatory framework, potentially forcing companies to rethink… Read More »

What do the stock market and weather forecasting have in common? Here’s a clue: stocks are valued based on trend projections, whereas changes in weather are tracked using prevailing atmospheric conditions and meteorological data.  If you guessed “forecasting”, congratulations! Planning… Read More »

Many of us are busy finding areas and ways to implement automation. This article focuses on the contrary.  Although automation gives us an edge over traditional ways of resolving issues and achieving accelerated results, it’s also necessary to identify processes… Read More »

The vast expanse of space, once thought to be an infinite and untouched frontier, is now cluttered with a growing menace: space debris.  As humanity’s presence in space expands, so does the risks associated with orbiting fragments of defunct satellites,… Read More »

Data is currently at the center of everything we do. No business can thrive without it. Outcomes depend on the quantity and quality of data you can access and leverage to improve timelines and operations.  Data seems to be available… Read More »

The use of online resources for conducting business has multiplied, leading to an increase in the opportunities for hackers to attack. Implementation of cloud-based software exploded thanks to remote work models, and companies were left unprepared, lacking adequate cybersecurity protection. … Read More »

“By far, the greatest danger of Artificial Intelligence is that people conclude too early that they understand it”  –Elizier Yudkowsky– By now, most of us have been bombarded with multiple views on Generative AI (GenAI) and how ChatGPT will do… Read More »

E-commerce has emerged as an indispensable component for businesses globally. In the US, e-commerce transactions account for a whopping 26.9% of total revenue generated, as per a recent IBIS World report. While the projected growth for the US is 12.1%,… Read More »

Broader interest in artificial intelligence (AI) adoption is one of the defining trends of the global business landscape in 2023. From an innovation perspective, the rise of tools such as ChatGPT and its subsequent integration into Microsoft search engine is… Read More »

The COVID-19 pandemic reshaped how industry leaders understand business continuity policies. Information and communications technologies (ICT) became even more relevant for daily work activities. In many cases, these technologies were the only way to conduct business. Most companies that were… Read More »

Expanding a business into Mexico demands a thorough analysis of potential sites for setting up shop. While Mexico’s major cities (Monterrey, Guadalajara, and Mexico City) remain the most popular options for expansion in the tech sector, smaller cities are gaining… Read More »

Jamaica-based itel has firmly established itself as a prominent player in the nearshore industry. Founded in 2012 in Montego Bay, itel embarked on a remarkable journey of growth, expanding its operations not only throughout the Caribbean but also across the… Read More »

Artificial intelligence (AI) is the coolest game in town. Everyone is excited about it. Multimillion-dollar investment announcements in the sector are now a regular occurrence. From the big dominant tech players such as Google, Microsoft and Meta, to Elon Musk’s… Read More »

Nearshoring is now an undeniable trend of the current geopolitical and business landscapes, with policymakers and industry leaders paying more attention to it. Amid an intensifying great-power competition between the US and China, American decision makers are promoting what they… Read More »

Things look a tiny bit cloudy on the cloud services horizon. Undoubtedly, the adoption of cloud services is rising at a constant pace, but most IT professionals agree that cloud services are getting increasingly complex and that managing privacy and… Read More »

Various jurisdictions in the Caribbean are very well known for their financial sectors. Countries such as The Bahamas, Dominica and The Cayman Islands have well-established offshore banking services. However, as offshore banking receives more scrutiny from organizations like the European… Read More »

Caribbean nations are doubling their efforts to attract foreign investment. One of the keys to achieve this goal is to successfully prepare and upskill the local workforce. However, attracting foreign talent is also a natural next step for any country… Read More »

Attracting and retaining talent remains a key challenge for BPO companies as the industry continues to face high levels of attrition. This problem affects the operational core of a business as it makes it incapable to develop robust institutional memory,… Read More »

In IT, change occurs much faster than in other industries. Since the 1950s, when the first commercial general-purpose digital computer was built, the speed and power of central processing units (CPUs) have been doubling approximately every two years. These increases… Read More »

As the demand for IT and global services continues to surge, companies are being pressured to compete in a challenging battle for talent and operational efficiency to survive in a fierce and always-changing market. The concept of nearshoring has emerged… Read More »

Keeping pace with advances in healthcare is no cakewalk. Healthcare providers throughout the world try to use the best technologies and drugs available to heal their patients. However, hospital administrators and medical professionals spend a lot of time also on… Read More »

Competition in the Mexican market among CX firms and tech services providers is becoming brutal.  In the last two years, Mexico has emerged as a star within nearshore markets, with firms like Concentrix, Globant, Syras and Webhelp recently expanding operations… Read More »

Machine Learning (ML) and Deep Learning (DL) have revolutionized the way businesses operate across various industries. This article dives deep into the best practices, challenges and solutions for ML projects, sharing expertise and experience to help your business thrive.  These… Read More »

The term “usability” qualifies the ease of use of a product or a system. It is measured by factors such as learnability, efficiency, error rate and utility for the intended job functions. If products or systems do not check all… Read More »

Artificial intelligence (AI) is once again making a mark on the global stage following the release of OpenAI’s GPT-4, a particularly advanced chatbot, late last year. Its arrival generated mixed opinions. While some celebrated the milestone in the evolution of… Read More »

Cloud computing has revolutionized how the world does business. With distributed data storage and shared resources in multiple data centers, organizations and end users now enjoy immense capabilities. Businesses can scale affordably and powerfully, accessing applications and resources globally through… Read More »

At the very core of decision-making and business performance, lies data quality.  When a company’s fundamental data is unreliable, of poor quality or just plain incorrect, even the best technologies and most accomplished professionals will struggle, potentially making catastrophic errors.… Read More »

The resources of the planet are being stretched beyond all limits despite the focus on sustainable business practices. The climate crisis continues to loom large, and resources are getting scarcer. It’s no longer considered enough to practice sustainability, which is… Read More »

Technology has been advantageous to organizations in many ways, but few compare to the transformative power that data presents.  Big data that allows businesses to turn numbers into actionable insights is a veritable game changer. It is no surprise that… Read More »

Managing tail spend is usually compared to searching for a needle in a chaotic haystack. Nevertheless, the openings that tail spend management offers for procurement opportunities lend themselves to a more positive comparison: a gold mine which, if worked properly,… Read More »

The global inflation crisis placed additional strain on supply chain networks. Rising input costs have exerted significant pressure on margins; supply chains are breaking down, increasing inefficiencies, thereby increasing costs. As a result, business leaders need to plan their strategies… Read More »

Mexico keeps making waves internationally. The COVID-19 pandemic-related disruptions as well as geopolitical tensions are pushing for a “Made in Mexico” label at the center of global supply chains. During 2022, foreign direct investment (FDI) into the country increased by… Read More »

All businesses have one primary concern. Irrespective of whether you own the business or are a key stakeholder, you will be focused on revenue generation and all it entails. When all attention is given to bringing in new customers and… Read More »

Coaching is a term usually associated with sports. The role of a sports coach is straightforward; it is to enable athletes to reach their full potential. This concept can be adapted for the corporate world with leaders playing the role… Read More »

It’s widely accepted that Agile software development can deliver significant customer value while providing an engaging and rewarding experience for the team. Twenty plus years after its implementation, the questions remain: what is Agile, really, and where do Agile frameworks… Read More »

Have you ever had an experience with a business where everything just seemed to click? Perhaps a restaurant with delicious food and friendly staff, or a store with helpful employees and tailor-made products that made your shopping experience a breeze? … Read More »

When the CEO of a unicorn mortgage lender startup fired 900 of his employees over a zoom call with several trailing expletives, the corporate world united in deriding his methods. Amidst the upheaval caused and the media glare, the distanced… Read More »

The tech industry is one of accelerated and never-ending growth, where anyone who owns a company of any sort could be in need of IT talent. According to a McKinsey study published last year, significant skill gaps in seven IT… Read More »

With rich history and culture, exceptional food, pristine beaches and majestic mountains, Puerto Rico’s a quintessential Caribbean paradise. But looking closer you will find a different side to this paradise: a robust, modern entrepreneurial and IT services ecosystem burgeoning as… Read More »

The Nearshore industry has grown rapidly in the last few years. With the pandemic and the dramatic expansion of digitally-driven industries, demand for outsourced customer services has only increased. We’ve seen the value of the global outsourcing industry climb and companies… Read More »

When Unilever launched a dishwashing brand that used a water-conserving technique to develop it, total sales of its entire “eco-friendly” category outpaced other brands in its portfolio. In the same vein, Finland’s leading petroleum-refining company, Neste, changed tracks to renewable… Read More »

Worldwide, automation use cases are spreading rapidly across various industries and sectors, with sensor-based technologies playing a fundamental role in enhancing the reach of automation. LiDAR (Light Detection and Ranging) is one of the most promising sensor-based technologies for the… Read More »

In a mood to change the curtains? Remembered an important birthday a tad too late? Or simply forgot to order groceries? Nth-hour shopping panic has never been so peaceful thanks to the convenient next-day and 10-minute deliveries. The real action,… Read More »

Trade hubs have popped up throughout history, connecting precious resources in rare pockets of the world to those who are willing to buy. Cut to present times and the evidence of the formation of a new age trade hub can… Read More »

The trend has been clear for a few years now: North American companies’ demand for nearshoring services continues to increase at accelerated rates. In this context, Latin American and Caribbean providers and economies are set to benefit. Some countries are… Read More »

Today’s fast-paced corporate world has people juggling strict deadlines and pending assignments. The only way they can survive the ever-increasing workload is multitasking; operating on autopilot mode and applying themselves minimally to each task. Can implementing a more mindful leadership… Read More »

Latin America is a vast region that covers every country below the US southern border, formed by 20 developing economies led by Brazil and Mexico, both with a GDP of over a trillion dollars. Most of these countries share the… Read More »

In my experience, enhanced teams can deliver significant value to clients, but only if a nearshore provider has a clear understanding of how the teams are built and deployed. To do that, it is critical to have a deep understanding… Read More »

The bottom line is always a consideration when seeking a nearshore partner. However, a lot of value can be lost – particularly concerning long term ROI – if the exclusive focus is near term cost, without considering the importance of… Read More »

Remember the time when we used to wake up at least two hours in advance to get ready for the day and commute to work? We can’t anymore. In the aftermath of the pandemic, corporate culture has witnessed a metamorphosis,… Read More »

Throughout my career, I have had many opportunities to see how individuals, teams and entire companies can benefit from best practices. However, I have also seen some examples where there have been missed opportunities to do things right. One challenge… Read More »

Just as instant messaging replacing postcards, streaming platforms replacing cassettes and emails replacing faxes signalled a technology overhaul globally, the smart screen projector replacing chalkboards in the traditional classrooms is the harbinger of yet another revolution in technology innovation. We… Read More »

Software developers constantly face the challenge of combining regulated, planned, and managed processes with dynamic methods that allow for rapid development. Fortunately for developers, Agile methodology exactly addresses these issues. But mastering the methodology is not easy. “Agile fosters collaboration… Read More »

As demand for faster and more efficient talent acquisition, recruitment and onboarding processes continues to increase, the drive to employ existing and emerging artificial intelligence (AI) and machine learning (ML) solutions will follow. Strategic use of AI and ML can… Read More »

It can take up to 90 days to hire a software engineer with skills in the top 5% of the talent pool. Lengthy processes like this can cripple a project or even an organization, particularly in the current context. Recruiting… Read More »

With more than 130,000 engineers graduating annually and over 700,000 developers in the talent pool, Mexico is a hotbed of top software engineering talent in Latin America.  The pivot to increased remote working because of the Covid-19 pandemic has meant… Read More »

By 2025, 75% of the global workforce will be millennials. I have come across this statistic several times in the past few years. First published in 2011 by the Business Professional Women (BPW) Foundation, the findings ring true today. Millennials,… Read More »

Sense. Feel. Respond. This is sentience and this is how living organisms sustain and grow themselves. We may have never noticed this, but it is hardwired into our lives.  Now think of our professional lives and let’s go back a few… Read More »

Seasonal ramp-ups are part and parcel of providing customer experience at a BPO. Getting them right and addressing the needs of the client requires a multi-faceted approach that taps into existing talent pools, allows rapid onboarding and incentivizes take up… Read More »

Buyers of business process outsourcing have historically prioritized efficiencies and effectiveness as key outcomes of these services. The drivers for internal shared-service centers, or captives, were similar —deliver on business metrics, improve processes, and deliver on cost savings. While these… Read More »

The best workers are highly motivated. However, to understand what drives employees, and specifically software developers in Nearshore environments, it’s crucial to know what sets them apart.  “In today’s environment, it’s important to ensure that a developer knows how to… Read More »

With four decades of experience working in software services and global outsourcing, Steve Mezak knows his way around Silicon Valley as well as many other tech hubs in The Americas. As chief “Software Services Deal-Maker” at Next Coast Brokerage, Steve works closely… Read More »

As a medium-sized BPO, Collective Solution has approached its strategy to scaling up in and across geographies in the Nearshore by focusing on its existing footprint and moving into new countries where demand exists. It has operations in Honduras and… Read More »

As Covid-19 upended lives across the globe, the world was forced to shrink behind four walls. Mounting exhaustion from frequent video calls, combined with family commitments and the disorienting effect of working hours spilling onto personal time, was overwhelming. But… Read More »

Advances in cloud-based platforms, and structural shifts brought on by the pandemic, have increased the importance of best practices when it comes to managing remote developer teams. In many ways, remote and in-house teams are managed similarly. The methodologies are… Read More »

For most contact centers managers, a significant amount of organizational effort is put into hiring qualified employees. But there can sometimes be less emphasis on retention.  This might be because a job is seen as transitional, with no direct career… Read More »

The impact of the Covid-19 pandemic has forced BPO companies to rethink the way they deliver services. Businesses that thrived during the period quickly understood the need to evaluate and rethink the tools and methods they use to engage their… Read More »

In a Nearshore environment, there is a significant need for bilingual contact center agents. The strongest demand is for those individuals who are fluent in the region’s dominant three languages – English, Spanish, and Portuguese. Assessing the ability of bilingual… Read More »

Many businesses, as well as the service providers that support them, speak of the importance of core competencies.  But what is a core competency? And how can an enterprise separate a core competency from day-to-day business functions, many of which… Read More »

While recognition of the importance of diversity, equality, and inclusion (DEI) is growing, transformation initiatives need to do more than just pay lip service to the idea.  For many organizations, diversity and inclusion can be defined narrowly and such initiatives… Read More »

Never has Human Resources (HR) been as integral a part of an organization’s success as it is today. From a support function to having a seat at the decision-making table, HR has evolved to become pivotal to corporate strategies. More… Read More »

Having happier employees at work should be a top priority for any company. After all, happy and engaged employees are more productive. They make the workplace more upbeat and fun, strive to achieve higher goals, and spread their positive attitude… Read More »

Imagine this scenario: A skilled call center agent surpasses all the hiring requirements and is brought on board. They are highly motivated and eager to start their new job. Three months later, performance issues begin to surface, and within nine… Read More »

Artificial Intelligence (AI) is driving innovation around world. In 2020, the global AI market was valued at over US$62 billion, with an estimated compound annual growth rate (CAGR) of 40.2% from 2021 to 2028. The growth of AI is happening… Read More »

One necessary characteristic of delivering on an ideal customer experience (CX) is adaptability. A big reason for this isn’t only the diversity of a customer base, but also the frequent changes in regulatory restrictions and personal choices. The ability to… Read More »

Putting top talent into customer-facing roles is the key to achieving high customer satisfaction, yet the current labor crunch makes it all but impossible for companies to keep their call centers staffed with skilled agents.  The workforce shortage crisis in… Read More »

Think local, act global, is the new mantra of globalization. Believed to be an antithesis of regionalization for the longest time, globalization is now being touted as a sum total of several regional tracks. The pandemic has especially made it… Read More »

Automation and technological advancements have made growth an easier proposition for companies, and more companies are growing. But this rapid growth can cause some growing pains. With this rapid growth, the need for a different approach becomes crucial. It’s time… Read More »

The world faces a tech talent shortage that has been exacerbated by the ongoing Covid-19 crisis. Last year, global recruitment company ManpowerGroup published a report that said a stunning 54% of companies worldwide face a tech shortage. Such is the… Read More »

Outsourcing contact center work from a Nearshore location has given many providers an edge, but it comes with a major challenge: for most agents, English is a second language. A contact center employing bilingual agents requires fast, effective language screening.… Read More »

For Brazil-based Alelo, a financial services company specialised in the management of corporate in benefits, incentives expenses for SMEs, leveraging the cloud and using a data-driven methodology to develop digital products proved essential in scaling up its digital growth.  The… Read More »

The Philippines has long had appeal as an outsourcing destination. Cost effective, with an abundant workforce and reliable infrastructure, the Asian nation enables providers to deliver an excellent service to customers in North America. But now there’s a Nearshore location… Read More »

The impact of the Covid-19 pandemic on approaches to digital transformation is set to be significant. As Forrester Research’s 30 Predictions Report points out: “2021 will be the year that every company — not just the 15% of firms that… Read More »

In the 1980s, Japanese carmakers faced a unique dilemma. They wanted to automate, but in a manner that would not alienate their workforce. The approach they adopted is what we now call human-ware – the co-existence of humans and bots.… Read More »

When Service Central found itself growing exponentially as customer demand increased, it needed to look at ways to maintain its agile processes while working collaboratively with their nearshore partner, Cinq Technologies.  Jeff Foster, Chief Technology Officer and VP of Product… Read More »

In 2020, tens of thousands of Jamaican workers — in industries as diverse as BPO, media and the public sector — were thrust into a sudden, mass experiment in new ways of working. The need to quickly implement new methods… Read More »

Since March 2020, Jamaica, like every country in the world, has been battling with the Covid-19 pandemic. As authorities implemented various lockdowns, Jamaicans moved dramatically toward online channels. Companies and industries responded with a whole new range of digitally enabled… Read More »

Some Nearshore providers speak of the importance of culture but lack the ability to fully comprehend how it can improve outcomes for their clients. The key is to commit to full engagement with each employee, always with an eye on… Read More »

The USMCA is a free trade agreement between the US, Mexico, and Canada that eliminates tariffs on most imported and exported goods. The agreement, which was ratified in 2020, is also unofficially known as NAFTA 2.0, given that it revises… Read More »

For an agile approach to succeed, it must always be connected to the complete cycle of business value generation from the digital product perspective. Technology and product teams need to collaborate and focus on generating value and real impact for… Read More »

Historically, the trade relationship between the United States and Latin America – and specifically Mexico – has focused on manufactured goods. However, over the past few decades, there has been a shift, with more emphasis on services. The trend isn’t… Read More »

Recruiting and retaining the right talent is crucial to maintaining a competitive advantage in business. As with most processes during the pandemic, companies have had to adapt their recruitment procedures and to use the tools available to keep their recruitment… Read More »

As the world has changed, so has the way we work. Ensuring that companies have the right tools in place for both employees and customers is crucial. Part of this is having one in which employees feel supported and trusted. Happy… Read More »

Spurred on by the global pandemic, the demand for cloud continues to grow. Amazon Web Services (AWS), Microsoft Azure and Google Cloud have been the big winners, with AWS even crossing the $10 billion mark. Companies are increasingly realizing the… Read More »

We all know that loyalty and trust have to be earned. But it is also true that some individuals and cultures are more inclined to value these qualities. This is certainly true in Latin America, where familial and societal bonds… Read More »

The wealth of English-speaking talent in Trinidad and Tobago is working to its favor, alongside its prime location outside of the hurricane belt and sustained government support. The country is enjoying increased interest as a Nearshore destination – and the… Read More »

Through automation, the BPO company Alorica was able to lower its investment, while still increasing candidate satisfaction and shifting towards a seamless online application process. Covid-19 has changed the way most companies operate. Adapting to that change wasn’t easy, especially… Read More »

As the global pandemic continues to transform the way we do business, it is also making customers look differently at the Nearshore and recognise the cost savings and agile approaches that the Nearshore can offer. There are many lessons to… Read More »

Too many providers in Latin America are heavily focused on the Nearshore business model, without understanding the larger implications of delivering services to the United States. However, when it comes to software development, some companies have a mission that expands… Read More »

The surge of remote work in 2020 has transformed the Nearshore labor market, so much so that talent acquisition professionals need a drastically different approach to evaluating the suitability of potential candidates. Before this year, demographics such as age, education,… Read More »

User experience is now at the forefront of most organizations’ software development strategies. Service outages or system failures that disrupt users can quickly damage brand reputation, leading companies to find high availability solutions that prevent downtime. In a nutshell, high… Read More »

As we inch closer to another uncertain year, organizations can rely on one thing and one thing only: long-term survival depends on bulletproof risk mitigation strategies. When it comes to mitigating risk in customer service delivery, diversification is the name… Read More »

With remote work dominating the business world, the availability of international resources with technical expertise and English proficiency has exploded, making Nearshore software development one of the most attractive options available to US organizations. From our viewpoint, there’s never been… Read More »

US organizations have been outsourcing product support to offshore locations for many years, but as Nearshore’s reputation continues to rise, North American companies are growing more curious about the region’s viability as an alternative. With its advantages of time zone… Read More »

When it comes to attracting talented staff and robust international investment in an increasingly competitive environment, quality of life can play a major role. According to the OECD Indicators of Talent Attractiveness, quality of life is an important factor in… Read More »

The quest for well-educated, English-speaking talent is one of the most significant factors when deciding on BPO destinations. Trinidad and Tobago was highlighted as having “one of the largest pools of English-speaking talent in the Western Hemisphere outside of North… Read More »

Contact center outsourcing clients want guaranteed business continuity and security that is out of reach for BPO providers that are either pure-play brick-and-mortar or work-from-home (WFH) providers. The only real solution is the strategic blend of brick-and-mortar and WFH that… Read More »

Nearshore contact centers with work-from-home (WFH) capabilities are more reliable than ever, giving brands the opportunity to protect their business continuity strategies well into the future. While WFH has been an option for years, most Nearshore BPO, contact center and… Read More »

With its stable infrastructure, diverse and educated talent pool and excellent geographic location, Trinidad and Tobago has emerged as a serious contender in supporting the work-from-home (WFH) model for BPO. In a post-Covid world, working from home seems set to… Read More »

Sure, big hiring bonuses are alluring, fair and reliable paychecks are a necessity as is a safe work environment, but what else are contact center agents really looking for from their employer? In an industry where high churn rates severely… Read More »

As competition increases in the Nearshore software development sector, countries will need to demonstrate how they provide additional value to the ecosystem and stand out from the crowd. The core selling points of the Nearshore market—strong English capabilities, cultural affinity… Read More »

The best premise in UX is creating apps that you would NOT be too lazy to use. How many times have you automatically pressed that “Skip” or “X” button even before reading what the information is about? And that is… Read More »

Developing an ethos of innovation as part of company culture in the context of a BPO can be a tricky goal. For many organizations, the focus is on a top-down strategic innovation approach that prioritizes research-inspired themes or industry trends… Read More »

The evolution of the BPO industry is being shaped by the cloud, with smaller, nimbler start-ups taking advantage of the lower barriers to entry that the cloud offers. While the last few years have seen the creation and domination of… Read More »

Thanks to the efforts of private companies and growing interest from its national government, Bolivia is showing increasingly positive signs of becoming a contender in the Nearshore software development market. With a population of only 11 million people and over… Read More »

In recent years, there has been an increasing demand for nearshore providers to offer back-office support. At times, a client will first engage with traditional client-facing BPO before moving up the value chain. Where a company has a more seasoned… Read More »

As larger BPO organizations continue to swallow up small and medium-sized BPO providers, the need for agile midmarket BPOs becomes ever more vital. In just four years, there has been a significant turn towards industry consolidation – and it is… Read More »

It’s no secret that software developers have become key assets to practically every industry in the world. This has led to a wider pool of opportunities for these professionals, which can make finding and retaining the best tech talent quite… Read More »

Have you ever called into a customer service line and known you were talking to someone 3,000 miles away? That distance is about more than physical separation; it can mean an inability to connect and to understand each other, and… Read More »

Honduras’s second-largest city, San Pedro Sula, has a lot to offer the BPO industry, with the city’s civic and business leaders working hard to make the location appealing to providers. “San Pedro Sula’s new Municipal Development Plan (PMDM), adopted in… Read More »

The level of compliance that companies meet when hiring job applicants and suppliers, especially when it comes to data protection and fraud prevention, is a critical differentiator for nearshore outsourcing. For companies that are subject to strict anti-corruption regulations, such… Read More »

Central America’s most popular outsourcing destination has always been an attractive choice for businesses: close proximity to the U.S., no trouble finding agents with excellent English skills, educational standards higher than average for the region and economic and political stability.… Read More »

For nearshore providers, many factors go into country selection, with labor availability and quality being among the most critical. Both these factors are present in Honduras, which has a population of about 9.3 million, and which is well-positioned to staff… Read More »

Brazil’s new data protection regulation will come into force in August 2020. The General Data Protection Law (LGPD in Portuguese), which adopts best practices on transparency, legal certainty and efficiency, will make a difference in how companies in Brazil operate.… Read More »

The alignment of business culture is a critical component for the success of any outsourcing engagement. As clients look around the world for an ideal fit, they can face cultural challenges that affect business execution. It’s often the case that… Read More »

In the results-driven world of BPO, employee happiness often seems to be in conflict with the notion of exceptional delivery for customers, but the reality is that these two aspects are not really in opposition. In fact, happy employees are… Read More »

Companies outsourcing may come across difficulties with the culture of background checks in Latin America. Here are some of those common challenges.

Tijuana, Mexico offers a number languages, including Portuguese and Mandarin, as a nearshore location because of the large number of immigrants. GGA Solutions looks at the depth of language capabilities in Tijuana.

Employers that operate in several countries, with a mobile workforce, need to apply global background screening standards for both their direct and contracted or outsourced employees. MultiLatin’s David Robillard explains the importance of localizing that process and the criteria to getting it right.

UruIT looks at what goes in to a product discovery phase and how customers can work with their nearshore partner to ensure this is successful, using eight simple steps.

Tijuana has an untapped developer resource that, historically, has been overshadowed somewhat by the city’s BPO industry, which boasts a workforce of about 13,000.

In addition to ensuring there is adequate English language skills in each country, OneLink BPO CEO Eduardo Salazar believes there is a need for greater flexibility in labor laws to allow for hiring hourly employees.

The Co-Manage model, designed by Colombian tech company, NativApps, allows companies to build, run and transfer white-label operations in the country.

Remote-first companies are organizations that were built under a specific mindset: work can be done from anywhere in the world and a 9 to 5 culture isn’t necessary to grow a successful business, promote collaboration, independence and a healthy work-life balance.

A nearshore services provider with more than 10 years’ experience in Foonkie Monkey leading Latin American teams offers his perspectives on taking a team to the next level.

Colombia is going deep as an internationally-recognized benchmark for creative and cultural Industries, and especially in tech-enabled sectors.

Increasing numbers of US developers are outsourcing machine learning, UX/UI design and discovery phase to the region.

Foonkie Monkey’s co-founder and CSO Camilo Paez looks at why nearshore outsourcers should ensure there is shared responsibility between the client and the outsourcer to ensure on-time, on-budget success.

Scalability, technology selection and managing team growth were core drivers for online IT training platform CBT Nuggets’ choice to move to microservices. In our webinar on microservices, CTO Sean Sullivan and Tiempo Development’s Mike Hahn and Angel Almada explained how to deploy microservices and reap the benefits.

Tiempo development’s COO Mike Hahn talks how to get the best out of microservices by aligning team structure, tools, and processes. For more on microservices and getting it right for your organization sign up for the webinar on April 3.

In this second of a two-part focus on how to make microservices really work for your organization, Tiempo development’s COO Mike Hahn talks best practices and how to develop a plan for deploying microservices. For more on microservices and getting it right for your organization sign up for the webinar on April 3.

In this first of a two-part focus on how to make microservices really work for your organization, Tiempo development’s COO Mike Hahn examines the decoupling process and looks at identifying pain points. For more on microservices and getting it right for your organization sign up for the webinar on April 3.

In the lead up to Nearshore Americas’s special webinar presentation on April 3rd at 2pm EDT, Mike Hahn, one of the webinar panel members, explores what you need to know about microservices and getting it right for your organisation in this series.

While microservices can offer significant benefits over monolithic and service-oriented architecture, it is not right for every situation. A thorough analysis of the organization’s needs as well as an examination of whether or not the application is a good fit is warranted.

Microservices has suffered from a reputation problem, partially as a result of the failure of implementation of Service Oriented Architecture (SOA). Tiempo Development COO Mike Hahn clears up the confusion and looks at how microservices differs from SOA.

Robotic process automation can yield dividends not only for large corporates but also for mid-market organizations.

The momentum of Colombia’s IT and digital content industries as a Latin American contender on the global stage has been building for some time. 

The India IT offshoring model has been under stress for several years, but what are the real factors leading to Nearshore being a better alternative?

For Nearshore companies that want to establish teams in Mexico, it’s vital to accommodate the needs of Mexican workers on these special days.

The Guyana Telephone and Telegraph Company (GTT) offers practical advice on launching new operations in Guyana, considering factors like talent development, customer training, and local perception.

Kevin Fox, EVP at Novopayment, breaks down why the payments and financial services sectors offer notable opportunities for more advanced API practices, especially in the Americas.

As digital marketing becomes more popular, US clients have been working with more partners in Mexico thanks to its cost, efficiency, and knowledge in the sector.

Mexican digital agency Ingenia provides tips on choosing the right mobile app development partner, and ensuring that your project will be a success.

APIs have quietly become key business drivers as companies seek out solutions to lagging interoperability, making now a great time to partner with fintech providers and outsourcing firms that can bridge that gap.

Accounting firm J.A. Del Río highlights the most common oversights that companies make when pursuing Nearshore presence, as well as giving advice on how to avoid them.

Mexican agency Ingenia weighs up the pros and cons of scrum, giving practical examples and advice for maximizing the benefits on a Nearshore level.

Eric Liebross from Auxis breaks down some of the lessons learned during RPA implementations and how to best capitalize on the cost and efficiency benefits.

AAJ Tech explains why nearshore outsourcing can be a great way to prevent your internal team from burnout, and compensate for the shortage of IT resources.

Software development outsourcing is much less scary and intimidating than it seems. The guys from UruIT give their top tips for avoiding nearshore partnership jitters.

Jorge Agnese from AAJ Technologies explains why if you’re trying to get a software productization project off the ground, nearshoring is a powerful and cost-effective way to make it happen.

Any nearshore software initiative hinges on the long-term stability of your teams, so here are five key reasons why long-term, stable teams are crucial to a successful agile model.

Technology is causing waves of digital transformation in businesses today, and warranty management is a traditional area not to be left behind in this evolution.

Many organizations engaged in digital transformation are struggling,so here are some key issues worth keeping in mind if you’re to succeed in the process.

The scope of possibility when it comes to Internet of Things technology is almost startling. Exploiting the development potential will be an exciting ride, with incredible scope for profit.

Marcelo Lopez, co-founder of the software development outsourcing firm UruIT, explains the five primary reasons why his company chose Medellin, Colombia, to establish new offices.

As the manufacturing industry moves rapidly into the fourth industrial revolution, Infosys explains how digital manufacturing will play a key part in its Industry 4.0-as-a-service value proposition.