Nearshore Americas

StarTek Appoints Chad Carlson CEO and President

Source: StarTek

DENVER – StarTek, Inc. today announced that current ExecutiveVice President and Chief Operating Officer Chad A. Carlson will succeed A. Laurence Jones as President and Chief Executive Officer, effective immediately.

“Personally, and on behalf of the Board of Directors, I want to thank Larry for his service to StarTek over the past four years. We wish him all the best in his future endeavors,” said Ed Zschau, StarTek’s Chairman. “We feel that now is the right time to make a leadership change, and we are pleased to announce Chad Carlson as StarTek’s new President and CEO. Chad has demonstrated his ability to lead StarTek’s operations through a very difficult period during the past year, and we believe he is ideally suited to lead the Company to a return to profitability as it completes its turnaround.”

Chad has over fifteen years of experience in the contact center industry, serving in a variety of operational leadership roles. Prior to joining StarTek, Chad most recently served as Executive Vice President of Global Operations at a global business process outsourcing (BPO) company. In that role Chad led operations in over 30 countries with 150 locations and more than 60,000 employees, overseeing over $1 billion in annual revenue.

“I am very excited about the opportunity to lead StarTek,” said Mr. Carlson. “In the past couple of years we have made good progress enabling our service platform and aggressively expanding our international footprint. At the same time, we have standardized processes across the enterprise to drive consistency, and are experiencing increased sales momentum. I look forward to seeing these initiatives through to completion and am confident that StarTek will emerge as a strong, dependable BPO provider that creates meaningful value for its clients and shareholders.”

About StarTek

StarTek, Inc. (NYSE: SRT) is a leading customer experience expert in the business process outsourcing industry. Our clients rely on us to ensure a great customer experience resulting in improved customer satisfaction and retention and an increase in revenue and cost efficiencies for our clients. StarTek has the platforms and the expertise to compete with the largest companies but we remain small enough to focus on partnering with our clients to develop creative solutions that fit their unique needs. StarTek’s comprehensive suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and retention programs. Our company also offers clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back- office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore in North America, near shore in Costa Rica, offshore in the Philippines and virtually through its StarTek@Home workforce. For more information, visit or call +1 303.262.4500.

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Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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