Narayan AmmachchiUS outsourcing firm StarTek is looking to expand further in Hamilton, Ohio, where it launched its first call center earlier this year claiming to create more than 600 jobs. The Denver-Colorado based outsourcer says the Hamilton center has 200 employees and that it would add another 150 people to the payroll by the end of December.
Eventually, StarTek says, it will employ nearly 700 people in Hamilton. StarTek attributes the new hiring to the addition of a new client it won recently. According to a statement, the outsourcer is looking for quality analysts, supervisors, trainers and front line associates.
The Hamilton call center services a variety of clients, including cable providers, telecommunications firms, a retailer and a wireless services provider. According to a note on its website, Startek received approval for a 65 percent, seven-year tax credit from the Ohio Tax Credit Authority in February that requires it to stay at its new site for at least 10 years. Those tax credits could be worth up to $1.3 million.
In addition to the United States, StarTek has delivery centers in Jamaica, Honduras, Canada and the Philippines. Three years ago, the outsourcer edged struggled through a crisis, largely due to its heavy reliance on telecom clients.
In recent years, however, StarTek seems to have managed to turn its business around. Earlier this year, the call center operator acquired Accent Marketing from MDC Partners. Months later, it claimed that revenue from verticals excluding telecommunications/cable and media increased 197% to $16.1 million.
Startek offers clients a range of services, including customer care and analytics, order processing, receivables management and sales support.
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