BOSTON, June 2, 2010 /PRNewswire via COMTEX/ — Stream Global Services, Inc., /quotes/comstock/14*!sgs/quotes/nls/sgs (SGS 6.50, +0.15, +2.36%) , a premium business process outsource (BPO) service provider specializing in customer relationship management for Fortune 1000 companies, today announced that it has entered into a multi-year agreement with a leading manufacturer of video game consoles to deliver customer service solutions for the company’s U.S. and European-based customers.
Stream will deliver an integrated service solution including customer support, technical support and customer saves for the company through a combined onshore and nearshore solution. Stream’s solution initially offers support for English-speaking, U.S.-based customers out of its Beaverton, Oregon service center and multi-lingual support – offering 16 different languages – for the company’s European customers out of Stream’s Dublin, Ireland center. The initial phase of the implementation will be fully operational in Q3 2010, and the contract is expected to generate more than $50 million per year in revenue for Stream, once fully ramped.
The industry-leading consumer electronics vendor chose Stream for its expertise in customer service and technical support solutions, coupled with the company’s wide breadth of industry knowledge and experience within the consumer electronics industry. This extensive experience and commitment to customer value convinced the company that its customers would receive the highest level of support and service.
“Stream is excited to be providing our service solutions to this leader in the consumer electronics and gaming industry,” said Stream Chairman and CEO, Scott Murray. “We are confident that our nearly 20 years experience offering complex services in customer care and technical support, coupled with our extensive language support and global footprint, will enable us to provide the most comprehensive and value-based solution for our this new service contract.”