Nearshore Americas

Study Finds Recruitment Process Outsourcing Achieves Equal or Better Results than Other Models

Source: PR Newswire

Report Findings Affirm that RPO is Key to Accelerating Change in an Increasingly Complex World

BROOKFIELD, Wis., Dec. 20, 2010 /PRNewswire/ — Pinstripe, Inc., a leading human resources and recruitment process outsourcing (RPO) specialist and the second largest pure play RPO firm in the country, announced today their involvement in a new study exploring recruitment process outsourcing as an alternative to in-house recruitment.  Published by Aberdeen Group,a Harte-Hanks Company, Outsourcing Recruitment is Not Evil: RPO Builds Its Business Case on Flexibility, Scalability, and Outcomes finds that RPO consistently achieves results equal, or superior, to alternative models.  Moreover, the study uncovers relationship attributes linked to successful engagement.

As part of their methodology, Aberdeen Group benchmarked 200 organizations across key metrics and found that companies engaged in RPO achieved better outcomes.  During further examination of those companies engaged in RPO, Aberdeen Group analyzed the top 30 performers including Pinstripe clients Agilent Technologies and VWR International.  These top 30 performers ranked significantly higher than the remaining organizations in performance assessment, solicitation of feedback from stakeholders, and solicitation of feedback from new hires. A VWR International case study was included in the report, to illustrate the markers of successful RPO.

As Patrick Crane, VWR Director of HR Services, explained to Aberdeen in describing his company’s relationship with their RPO provider, “This engagement has proven to be a huge success for our company.  The data we collected on these metrics truly speaks for itself.  We are now exploring the possibility of implementing this program globally to further unify our message and expand on the positive results that we have experienced over the past two years.”

The common characteristics found among Agilent, VWR and other leading organizations compelled Aberdeen Group to identify key behaviors, including the following, as success drivers for RPO:

  • Cultural understanding conveyed through external messaging;
  • Accessibility to and collaboration with hiring managers; and
  • Clearly defined metrics for performance success.

“The findings of this study echo what we practice and preach here at Pinstripe.  Whether in our daily application of a ‘we become you’ client philosophy, or our rise to 5th place on the Baker’s Dozen due largely to client satisfaction scores, Pinstripe helps our clients accelerate change in ways that impact their bottom line.  It’s gratifying to see our client service model validated by empirical data,” added Pinstripe CEO Sue Marks.

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Through underwriting from Pinstripe, together with other industry leaders, complimentary access to this report is being made available at

Tarun George

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