Staff ReportUS tele services provider Talk2Rep has opened a new contact center in Santo Domingo, the capital city of the Dominican Republic.
Formed by former AT&T call center executives, Talk2Rep offers contact management services for government agencies and multiple vertical industries such as a healthcare, financial, retail, insurance, technology, travel and telecommunications.
“We have been monitoring closely an offshore exodus away from India and the Philippines due to poor quality and customer experience and have reached out to a highly educated English speaking population in the Dominican Republic as a nearshore provider of call center and Live Chat services for our clients,” said CEO Jim Ryan.
Talk2Rep specializes in teleservices, live chat and social media management.
“We are currently hiring and training for a large telecommunications and retail company. We expect to have around 500 call center and live chat agents by end of 2013. Our new Nearshore location adds a high quality lower cost model allowing us to expand into new markets” said Ryan.
South Florida Business Journal has given 13th rank to Talk2Rep in its list of 50 fastest-growing companies in the Florida region.
Incredible growth, but no way to keep the jobs on shore?