French outsourcing giant Teleperformance has announced that it will create 740 jobs in Shreveport, Louisiana, besides retaining 1,260 existing employees. The news comes a week after the company won several new customer service contracts in the wireless and healthcare sectors in the U.S. state.
The new jobs will take the total employment at the Shreveport campus to over 2,000, making it one of the biggest BPO centers in the United States. The Louisiana Economic Development believes the center will create more than 600 indirect jobs, taking the total number of indirect jobs in the northwest region of the state to 1,370.
Teleperformance, which reported more than $3 billion in revenue for the 2012 fiscal year, has 270 contact centers and 138,000 employees across the world. In Latin America, the company has facilities in Brazil, Chile, the Dominican Republic, Costa Rica, Mexico and Colombia. The Paris-based, global BPO provider has launched two new delivery centers and expanded four existing sites in the nearshore region over the past six months.
In Shreveport, the company will expand its total annual payroll to more than $45 million over the next few years. Governor Jindal, who joined the company officials to announce the job creation, said the company chose Louisiana because of its “strong business climate and outstanding workforce.”
Teleperformance acquired the Shreveport site in 2008 from The Answer Group, which provided customer care services to clients in telecom, retail and manufacturing industry. The French company has reportedly won new contracts from a wireless carrier and two health insurance carriers. Teleperformance hopes to add more than 400 new employees in 2013, reaching the full target of 740 new jobs in 2014.