The call center firm has blamed the economic downturn caused by the COVID-19 pandemic for the layoff.
In an email addressed to its employees, according to India’s stock investors’ site moneycontrol.com, Teleperformance said it had been forced to reduce its staff, as many of its clients had discontinued their services given the decline in demand.
“COVID-19 has impacted all of us in different ways and so has it impacted our clients and therefore our organisation as well.”
Considering the report, some clients are seeking to renegotiate the contract value, with a few of them suggesting to cut back on the staff dedicated to their service.
“This has meant that revenue from our organisation has significantly reduced and thus it cannot sustain the same costs and overheads,” the letter added.
The layoff has angered the labor unions allied with the country’s BPO services industry. One such union, National Information Technology Employee Senate, has claimed to have brought a lawsuit against the French BPO provider at the Labor Commission.
In a letter written to the country’s Labor Ministry, the union estimated that around 13,000 jobs could be at risk in the BPO firm.
The economic destruction brought about by the pandemic could eliminate as many as 150,000 jobs in India’s IT-enabled BPO services industry, the news portal has predicted citing estimations by various HR firms.