Teleperformance is set to hire ‘thousands’ of home-based workers in the United States, making an indirect suggestion that remote-working is the future and there is no point in investing money in building new delivery centers.
The news comes more than a month after the BPO provider was included in France’s benchmark stock index, CAC.
Not all new U.S. hires will work full-time, some will work part-time and a few others will work seasonally, stated the company in a press release.
Anyone “who wants to earn additional income from the comfort of their home can apply online from anywhere in the US,” stated Travis Coates, Teleperformance’s COO in the United States.
In an interview with the US business channel CNBC, Teleperformance CEO Daniel Julien said that around 80% of his employees are currently working from home.
“March and April were very tough for us. In a space of two months, we moved most of our employees to a home-working environment,” he told the channel.
However, the remote-working arrangement is yet to bear fruit. “We have long term lease on our buildings,” he said, while admitting that the company may save a hefty sum of money in operational expenses sooner or later.
“For now, we are in the process of balancing the “new normal” with work-at-home and on-site workforce.”
BPO operators, he suggests, should combine the power of human agents with new technologies — such as artificial intelligence, analytics, and robotic process automation — on their way to meet the growing customer demands.
Teleperformance, whose global headcount exceeds 33,000, reported US$6 billion in revenue for 2019.