Narayan AmmachchiTeleperformance has announced that it will add 335 people to its payroll in Costa Rica in a move apparently aimed at capitalizing on the growing demand for contact center services.
The Paris-based BPO provider will hire professionals with expertise in providing technical support, and call center agents who can provide customer care services in English, French, German, or Portuguese.
One of the largest voice-based BPO firms in the Americas, Teleperformance is expanding at a time many businesses are laying off employees to stay afloat amid an economic turmoil brought about by the COVID-19 pandemic.
Barely weeks ago, The French firm announced that it would hire ‘thousands’ of home-based call center agents in the United States.
In a recent interview with American business channel CNBC, Teleperformance CEO Daniel Julien agreed that remote-working would help his company save costs in the long run.
Excited by the news, Costa Rican President Carlos Alvarado commented that the new hiring “will allow 335 homes to enjoy formal and well-paid employment.”
Costa Rica contained the coronavirus with strict lockdown measures. However, its response to the outbreak did not disrupt the operations of services providers, as happened in the Philippines.
“Today, the country is home to 178 services sector companies that employ a cumulative total of 72,500 people; in 2019 alone, 6,491 new jobs were generated, 40% of which were occupied by women,” says Jorge Sequeira, Managing Director of the Costa Rican Investment Promotion Agency, CINDE.
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