Telus International has purchased the European customer relationship management firm Competence Call Center (CCC) for approximately US$1 billion, the largest acquisition the Canadian company has ever made.
With around 8,500 employees, Competence Call Center offers BPO services, such as content moderation (on social media), compliance management, and technical support in more than 30 languages.
Its delivery centers are spread across seven European countries, including France, Spain, and Turkey, with most of its clients representing industries such as media, telecom, retail, and travel & hospitality.
CCC has been profitable every year since its foundation 15 years ago, and this year it is expected to make more than US$450 million in annual revenue. The acquisition will expand Telus’ global reach to an additional ten countries, mostly in Europe, stated the company in a press release.
The acquisition should finish in the first quarter of 2020.
Telus International runs delivery centers in the Central American countries of Guatemala and El Salvador as well. There, they provide numerous services including, customer experience, digital transformation, omnichannel solutions content moderation, IT lifecycle, advisory and digital consulting, and risk management, in addition to back-office support.
Telus International is jointly owned by Canadian telecom firm Telus and Baring Private Equity, with the latter controlling a 35% stake.
For Telus, this is the second acquisition this month after it purchased the security firm ADT for US$700 million.