Nearshore Americas
chatbots panel nexus 2018

Roll Video: Understanding the Promise and Perils of Chatbots and AI

Speaking at Nexus 2018, four experts unpack the challenges of implementing successful, intelligent chatbots — both customer and agent-facing — as artificial intelligence plays a more significant role in driving new revenue.

Featuring Luis Flores, Sales and Delivery Director at Nearshore Delivery Solutions; Tae Moon, Senior Manager of AI and ChatBot at TD Bank; Max Armbruster, Founder and CEO at Talkpush; and Ian Jacobs, Senior Analyst at Forrester Research.


For more on Nexus 2018, check out the links below.

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Matt Kendall

During his 2+ years as Chief Editor at Nearshore Americas, Matt Kendall operated at the heart of both the Nearshore BPO and IT services industries, reporting on the most impactful stories and trends in the sector.

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