Videos

The Caribbean nation’s business process outsourcing sector is thriving, and also evolving as companies embrace digitization, panelists at the recent Outsource2Jamaica conference agreed.

Speaking at Nexus 2018, two experts from Symphony Ventures share the challenges, opportunities, and tips to help make for a successful RPA implementation.

King White from Site Selection Group shares insightful data about key Nearshore locations in Latin America and the Caribbean, revealing where and why companies are investing in IT and BPO operations.

Speaking at Nexus 2018, four experts unpack the challenges of implementing successful, intelligent chatbots — both customer and agent-facing — as artificial intelligence plays a more significant role in driving new revenue.

Speaking at Nexus 2018, Jim Marshall from Silicon Valley Bank explores the evolving innovation ecosystem in Silicon Valley, the impacts on the venture capital market, and the emerging platforms affecting the IT services and BPO industries.

Sylvain Kalache, Co-founder of the highly acclaimed Holberton School, details his methods for a comprehensive, co-op driven approach to the conventional notion of a coding school.

Guadalajara’s richness of IT talent, remarkable scalability, and unique coordination between key local agencies and stakeholders has produced the region’s top performing location, but is it sustainable?

Rahul Vijay, Global Strategic Sourcing, at Uber gives his take on how IT services companies should refine their pitch when selling into companies that are driving toward rapid innovation.

Nearshore technology vendors reveal their strategies for finding fresh recruits, re-skilling existing hires, and bolstering talent pools in local communities.

Produced in collaboration with Intugo, these videos explore the importance of workspace design, the experience of operating in the Mexican market, and the unique business model that Intugo has been able to develop in Mexico.

Martin Boyer, CIO and VP at the Greater Toronto Airports Authority, presents his first-hand account of GTAA’s IT transformation, breaking down the vendor selection blueprint and strategies for supporting future growth.

Speaking at Sourcing Decisions 2018, Michael Burt from The Conference Board of Canada details the various facets of Toronto’s IT workforce, honing in on variations in the Greater Toronto Area.

In this panel discussion at sourcing Decisions 2018, four expert analysts serve up plenty of helpful tips on best practices for successfully implement automation within the enterprise.

This collection of videos from Outsource2Jamaica highlights some of the country’s most important efforts toward becoming a higher-value BPO market, and the challenges of achieving that goal.

Speaking at Sourcing Decisions 2018, clients break down what is holding companies back from chatbot and RPA adoption, highlighting impacts that automation is having on CX.

During the CANIETI Annual Convention 2017, Alejandra Lagunes, Mexico’s Digital Strategy ringleader, explained how the country is on its way to becoming a global Industry 4.0 power.

Despite the intention to diversify trade with other markets like Brazil and Argentina, negotiating with Trump is a challenging task and a “headache” for negotiators, say analysts.

During the opening ceremony of the CANIETI Annual Conference 2017, Mario de la Cruz announced near-future plans and ambitions of the IT sector in Mexico.

Jacobo Gonzalez provides an update on Guadalajara’s Creative Digital City project, which is pegged to start delivering services for businesses in January.

Alberto Muñoz, CIO at Plenumsoft, explains how an ingrained understanding of science and mathematics is driving new value for the IT industry in Yucatan.

Eduardo Chávez, Director General at IJALTI, explains how the Mexican state of Jalisco is progressing in its efforts to fill the universal tech talent gap.

Guyana’s Minister of Business, Dominic Gaskin, speaks to the country’s excitement in positioning itself for BPO investment, and the opportunity this presents to ensure the country’s population is gainfully employed.

Christina Morris from Qualfon explains why many clients are looking to diversify geographically, as well as why Nearshore is a priority.

Owen Verway speaks to Kirk Laughin about the lesser-known strengths of Guyana, and the activities being undertaken to further boost BPO.

Steve Rudderham, VP of GBS at The Kellogg Company, offers fresh advice to services vendors on how to approach clients with automation proposals.

Allison Sagraves, Chief Data Officer at M&T Bank, shows why data science is a fascinating new frontier to harness amazing insights inside and outside the enterprise.

In this panel discussion at Sourcing Decisions 2017, Sandy MacLeod, Chris Lord, Shannon Burch, Terry Rybolt, and Peter Ryan explore the importance of understanding customers in the digital space.

Christine Werner, Vivion Scully, and Doug Hoffschwelle provide a current view into the opportunities presented by Canada’s economic ties with the Caribbean.

Michael Mocilac, Michelle Corriols, Ron Babin, and Lynda Arsenault discuss the continued payoffs of going Nearshore despite today’s uncertain climate.

Speaking at Sourcing Decisions 2017, Peter Ryan from Ryan Strategic Advisory addresses the uncertainty with the US government’s policies on outsourcing.

Speaking at Sourcing Decisions 2017, Gabriel Woo explores how RBC is driving its AI innovation strategy around the fast-changing fintech landscape.

Linda Tuck Chapman, CPO at Emeritus and President of Ontala, explains why we are entering a world of “intelligent automation”, as bots help us advance cognitive and machine learning at a faster pace.

In this video interview, Omar Alikhan, IT Procurement Manager at Telus Communications, provides some insight into the Canadian telco’s approach to external IT resources.

In this video infographic, we present 5 great tips for US-based Nearshore customers to prevent culture clash on both sides of their partnership.

Eduardo Chávez from IJALTI explains why Jalisco and Guadalajara are attracting top talent from all over the country, and how US tech companies are beginning to see the true value of the state.

Julio Acevedo, the Director of HP Guadalajara for over 31 years, talks about the inspiring passion that Mexico’s young, tech-focused population possesses.

iTexico’s Guillermo Ortega, Co-founder & COO, and David Sandoval, Creative Delivery Manager, explain how Mexico’s focus on entrepreneurship is a strong part of the local culture.

Leonardo N’Haux explains why Guadalajara is so successful in the software development space, and what challenges the city still needs to overcome in order to attract more U.S. business.

Matt Pasienski, Co-founder and Head of Growth at Wizeline, is seeing the value and potential of Mexico’s talent pool first hand since leaving Silicon Valley

Nexus 2016 lived up to billing—it was all about the talent. We’ve rounded up the complete collection of Nexus videos in order to relive the important moments, or experience them for the very first time.

Even though the United States is the biggest market on the planet, it isn’t necessarily the easiest to break in to. As such, nearshore companies, particularly those located in Mexico, need to understand the basics of approaching potential clients and… Read More »

Join us in congratulating the winners of the very first Nexus Illuminate Awards, presented at the Nearshore Nexus 2016 conference in San Francisco.

Speaking at Nexus 2016 in San Francisco, Luis Ojeda, Deloitte’s Shared Services Leader for Latin America, breaks down the key data points of key industry trends that are driving the captive explosion in Latin America.

For Southwest Airlines, not all IT suppliers are capable of living up to a set of stringent expectations.

Former President of Costa Rica, Laura Chinchilla, gave a rousing speech at Nexus 2016 in San Francisco, highlighting her country’s potential to provide a reservoir of talent and innovation for US companies to draw from.

Francisco Palmieri, Deputy Assistant Secretary for the Caribbean and Central America at the US Department of State, highlighted the changing approach to US policy towards Latin America, emphasizing the opportunities that this change brings to the Americas as a whole.

The Vendor Management Vortex panel at Nearshore Nexus 2015 focused on the potential pitfalls and overlooked opportunities of the vendor-client relationship, unpacking the features of a successful vendor management strategy and how those are implemented in the nearshore.

At Nexus 2015, Avasant Partner Anupam Govil, United Nations CIO Atefeh Riazi, Hearst International VP Bernardo Chevez, and Fitch Ratings Managing Director Ranjit Prithviraj discuss the challenges and opportunities resulting from digital disruption.

Stefanini’s Antonio Carlos Moreira and Rakesh Chitradurga discuss the partnership opportunities arising in Brazil, Latin America’s largest economy, despite the nation’s political and social challenges.

Outsourcing can be distancing, but this panel of experts from the supply and buy-sides at Nexus 2015 emphasize the importance of humanizing the process and highlight the advantage that nearshore has in terms of this.

Alex Robbio, the President & Co-Founder of Argentina-based software developer Belatrix, explains how clients’ demands for higher value services are driving innovation in the nearshore IT outsourcing space.

Finding a low-risk environment and a sizable talent pool are two of the biggest concerns for nearshore buyers when scouting for locations, according to a panel at Nexus 2015.

A data-rich snapshot of the global services investment opportunity for the Caribbean.

MexicoIT CEO Guillermo Gonzalez believes Mexico must change the way its workforce and capabilities are perceived abroad.

Tech companies need to work more closely with Mexican universities to ensure they produce graduates with the right skills to meet their needs, agreed a panel of industry experts at the FutureSource Summit.

Mexico offers many advantages but must improve its efforts to get through to potential clients in the US, emphasized the Super Panel at the inaugural FutureSource Summit.

MDX CIO Ivan del Campo was impressed to learn of Mexico’s human talent capabilities at the FutureSource Summit.

Stacy Washington from National Autocare gives her first impressions of Mexico at FutureSource Summit.

IHG’s Doug Castor was impressed by many Mexicans’ familiarity with American culture at the inaugural FutureSource Summit.

FinanceTech CEO Gustavo Pares explains how a company’s profitability depends on the efficiency of its processes.

MexicoIT is a government body that works to showcase the strengths of the national IT industry and encourage foreign companies to do business with Mexican IT firms.

Nearshore Delivery Solutions’ Luis Derechin discusses the crucial role of entrepreneurs in building global IT hubs at the inaugural FutureSource Summit.

Tim McConnell explains how US-Mexican enterprise 3D Robotics became the world’s second biggest producer of commercial drones.

FutureSource Summit: Kevington Advisors CEO Toby Redshaw, who was previously CIO at American Express, explains why he’s particularly bullish on Mexico.

FinanceTech CEO Gustavo Pares explains how a company’s profitability depends on the efficiency of its processes.

A “conversationally-ready” population was main driver is selecting Montego Bay, says Ron Mckay of ADS Global.

Varun Maharaj, CEO Trinidad and Tobago IFC, explains Trinidad’s deep commitment to building capabilities in FAO.

Expertise in five different mobile domains sets ITexico apart says company founder and CEO, Anurag Kumar.

Jamaica has the third largest English-speaking population in the Americas, but that’s not the only thing to look at says  JAMPRO’s Claude Duncan.

A Nexus ’14 panel turns heated and exposes a vital question: Does the Nearshore stand together or apart?

Atento’s Jose Luis Ramirez talks about new management, tools and standards that are helping accelerate the firm’s Nearshore presence.

Nexus 2014: Eduardo Coll of Santex explains the firm’s expansion into Peru and its dedication to employees.

Island Outsourcer’s CEO Yoni Epstein discusses the framework and mission of a Jamaica call center advocacy association.

Nexus ’14 panel: Adaptable contracts and targeted human capital development start to define new era of Mexico’s approach to Nearshore services.

A Nexus ’14 roundtable debates Brazil’s influence and capacities in IT and services innovation.

So close, and yet so close: Mexico, Canada and the United States are put under sourcing investment microscope.

Vivek Wadhwa’s simple prescription for Latin America is built on need to leap into the bleeding edge of tech.

A Nexus panel discusses why focusing on the little things can pay big dividends in outsourcing vendor re-negotiations.

A closer look at key sourcing destinations and data related to investing in Central America.

Nexus ’14: Enterprise ICT services do more than ever before, so what’s it mean for domestic and foreign enterprises?

A blockbuster CXO panel at Nexus ’14 debates a deceptively critical issue: Will small players maintain their command over outsourced services in Latin America?

At Nexus 2014, Vivek Wadhwa explains why exponential growth of disruptive technologies will create massive opportunities for Nearshore countries.

A data-rich snapshot of the global services investment opportunity for the Caribbean.

The editors at NSAM introduced “Geo Sprints” at Nexus ’14 – offering investment outlook data in four distinct regions of the Americas. First up: South America.

Simon Gauthier outlines the rationale for working with Tata Consultancy Services in Querétaro

C-Soft apoya a más de 125 empresas en Nuevo León con varios programas innovadores, a fin de establecer a Monterrey como capital mundial de la informática.

What makes BPO operations really hum? Michael Desalles of Frost and Sullivan points to leading models of talent management across Latin America.

Coordinating sales efforts across the region was one of several organizational adjustments Allied made during its recent merger, says CEO Manuel Gordo.

A senior U.S. Consulate official dismisses concerns over violence and applauds Mexico’s business climate appeal.

Risks are increasing for nearshore providers who fail to innovate and miss opportunities to contribute greater value to customers, says a group of experts at the recent Outsource2LAC (IDB) conference in Buenos Aires.

The game-changers for Latin America IT, according to CEOs from Softtek and Globant. (Filmed during Outsource2LAC 2013).

Bob Dechant of Qualfon reflects on the key turning points in Nearshore’s emergence over the last 20 years.

Rising geographies, new technologies and market competitiveness are high on the watchlist of Frost and Sullivan analyst Juan Gonzalez.

Customers are keeping high value, engineering and R&D services in-house, while other tasks are deemed better for outsourcing, says Eric Simonson, managing partner at Everest Research.

With some of the longest agent tenure in the region, Qualfon’s Georgetown, Guyana operations are emblematic of a country starting to make a bigger name for itself in BPO.

Mexico’s Minister of Economy on free trade, TPP, regional economic cooperation and fighting organized crime.

For Thoughtworkers, social impact includes thinking differently about use of company meeting space.

For long-term global competitiveness, countries in the region should be investing in education, says Rudy Ganna, Laurus International CEO.

Most economies sank during the Great Depression, but Guyana’s did not. Why?

The economic tigers of Latin America: Peru, Colombia, Mexico and Chile see strength through cooperation.

Carefully cultivated over the last decade, the “Mexico brand” is moving to a new stage of maturity, says MexicoIT’s Alfredo Pacheco

Kevin Parikh of Avasant on the redistribution of global services work, and the business imperatives driving new geographies.

Christian Celis of Capgemini explains how Guatemala has positioned itself for FAO support.

Javier Chamorro de Pro-Nicaragua explica el potencial de Centroamérica como destino nearshore para firmas norteamericanas buscando invertir en la región.

Passwords are so old school. Find out how Laurus is applying smarter security tools.

With over 14,000 professionals in outsourcing, Jamaica accelerates its outsourcing game plan.

Ankur Prakash of Tata Consultancy LatAm explains how Latin America and India, joined together, form the functional foundation of a true global delivery strategy.

Atento is seizing a demographic trend that is confounding to other providers.

What makes this coastal Colombian city different than all the rest? Karina Azar of ProBarranquilla gives some clues.

Cristian Cellis de Capgemini, conversa sobre su experiencia y planes de crecimiento en Guatemala. En tan sólo cinco años crecieron de 70 a 900 empleados, sirviendo tanto al mercado de Estados Unidos como de Sur América. Asegura que aún hay… Read More »

Kevin Parikh of Avasant discusses the business imperatives that drive decisions source domestically or internationally.

Collaboration and creativity form the bedrock of cross-Americas software product development, say two senior Belatrix executives.

Ricardo Urroz explains the positioning of TP Guadulajara, at the crossroads of the ‘customer experience’, demand for bilingual talent and the Nearshore explosion.

What’s wrong with working and playing in paradise? That’s what Beverly Burke of Beltraide asks investors to think about.

A case study on J and J reveals the unusually valuable combination of UI, creativity, process strengths and innovation coming from teams in Brazil.

Mexico’s economic picture has never looked brighter. ProMexico’s Mildred Ruiz offer insight on how and where to invest.

Mike Barrett, CEO at Unosquare, delivers an alternative perspective on the impact of LATAM outsourcing

A close look at the economics and drivers of Nearshoring to Mexico, with Tom Taylor or Neoris and Alfredo Pacheco of Mexico IT

The Human Capital component of Nearshoring from the view of an investor, entrepreneur, international banker and business chamber leader.

Executives from Humana, Riverwood Capital, Pace Harmon and AT Kearney debate the maturity of LATAM for BPO and shared services.

A top New York Times columnist says the U.S. needs to adapt to outsourcing instead of denying it exists.

Patrick McGinnis of Dirigo Advisors explains why he’s bullish on LATAM startups, and why  macro-economics are such a big factor.

Can Latin America help my business become faster, smarter and more competitive? REGISTER HERE

On a visit to Antigua, the Minster of State Dr. Edmond Monsoor (and Minister of IT) turns the tables on NSAM’s Kirk Laughlin, and includes one surprising request.

A Caribbean call center operator sets a high standard for performance through enriching its employees and establishing one of the most progressive offshore tech centers anywhere.

Excerpts from a Outsource2LAC “Outsourcing in the Cloud” panel featuring Brad DeMent of Scott Madden and Andrés Rozo of IBM. (In Spanish and English)

On the ground in Santo Domingo with Intellisys CEO and Founder Chris Corcino

Apex-Brazil’s Igor Brandao explains the agency’s game plan to accelerate Brazil’s success in global ICT services.

Anupam Govil of Avasant sees nimble small-to-medium businesses increasingly seeking Nearshore opportunities.

Peter Ryan of Ovum points to four nations that are rising starts in outsourcing investment. Who are they and what’s their secret?

An established software creator looks to expand in the region, but is concerned about a few key shortcomings.

Samasource hires thousands of workers in economically troubled countries. Founder Leila Janah talks about her vision and how it works.

Atul Vashistha of Neo Group sees more multinationals arriving into Brazil, thus triggering greater competition for talent.

Rogerio Oliveira, chairman of Brazil’s Resource, says the speed and agility of cloud services are proving to outperform the traditional IT department.

Embraer CIO Alexandre Baulé talks about how IT is a ‘provider of know-how’ for internal customers.

“If you want to know what the world will look like in 50 years, come to Brazil” – says Antonio Gil, President of Brasscom at the recent Global IT Forum in Sao Paulo.

A top exec at Uruguay XXI points to some surprising strengths of this Southern Cone nation.

Fabrizio Opertti of the IDB talks about the serious effort the bank is placing on finishing schools and other tools to grow IT/BPO talent.

Fast growing BPO provider – Enlace Operativo – opens its doors to Nearshore Americas.

One of the hottest conference brands in the global outsourcing industry – Nearshore Nexus combines passion and purpose into one, high-powered package.

Yuxi Pacific’s landing in Medellin made total sense, after tasting China and testing other parts of Latin America.

A detailed look at the strategic focus of Neoris (Sponsored video)

Patrick Cogny of Genpact explains the reason global pharmaceutical are grasping for global outsourcing partners.

IT has to make itself more relevant or risk allowing  ‘shadow IT” to drive the needs of business, says Alex Camino of Softtek

What are the winning locations for captives in LatAm and which operators are ready to sell? Rodrigo Slelatt of AT Kearney gives comprehensive update on current market drivers.

Young professionals explain why ethics and innovation are key motivators.

CINDE sets a high standard for investment promotion. Pilar Madrigal explains the group’s formula.

The Founder of Onswipe and other startups points to why GDL is doing it right.

Ci&T’s head of mobile strategy talks about how to deal with the many flavors of mobile app development.

Ci&T’s head of mobile strategy on the huge difference between mobile and web applications

Julio Acevedo, head of HP Guadalajara explains the types of services coming from the Nearshore.

Benjamin Quadros, CEO of BRQ, on why the desire to do business in Brazil differs from India.

Pilar Madrigal de CINDE explica por qué la planificación a largo plazo es fundamental en la promoción de inversiones

The most exclusive outsourcing event of the year comes to New York City, April 19. Buy-side executives (including vendor management, IT, BPO, site selection and software leaders) are invited to attend.

Brazil’s value proposition is becoming clearer, now it’s time to get the message across, consistently – Atul Vashistha at Neo Group.

Hire people with big ideas and awareness of the world today, says Patricia Florissi, CTO of EMC’s Software Resource Group

Rogerio Oliveira, former president of IBM Latin America, talks about the evolution of the IT vendor relationship – and how the CIO has become far more influential within the executive boardroom.

Nearshore is a place for partnerships, driving innovation and intelligence that fits well with the consumerization trend, says analyst Ray Wang, of Constellation Research

Cesar Gon at CiandT: For Brazil to produce value in global IT – it must embrace the future, not the past.

Enrique Cortes on the right moves and ‘near fatal’ mistakes Perot Systems (now Dell) made in Mexico.

Top industry advisor Tony Mataya talks about inflation, service quality and why we’re still in the early days of industry evolution.

Capgemini’s Steve Rudderham on why media has to be more proactive telling the real Latin America story.

Claudia-Ivette Garcia, Mexico’s Ministry of Economy: Foreign investment continues to expand, especially in BPO

CPM Braxis (part of Capgemini) co-founder David Shpilberg explains why more customers are asking for strategic support managing cloud environments.

The head of the IBM campus in Guadalajara sees increasing sophistication and sourcing mastery emerging from the region.

Tec De Monterrey students have some big ideas. Look out.

Noted sourcing authority Jane Siegel breaks down the culture question – and its deep implications for the nearshore.

The Agile heritage of ThoughtWorks is a good fit with open source skills of Brazil dev pros, says Matt Simons

Productivity, quality and client satisfaction climb higher as a result of using lean principles, says Leo Mattiazzi, VP, International Business at Ci&T.

Enzo Micali (who recently left Harris Interactive) explains what has drawn him to Latin America

An interview with Vice President and COO, TCS Latin America, Ankur Prakash

Julia Santos, Head of Worldwide Strategic Outsourcing, has a lot to say about staying ‘close’ to Latin America and getting a grip on what’s really going on – especially in education.

Students at a Guadalajara university discuss how the image of Mexico, perceived through the lens of popular US culture, is widely different from what the country is really all about.

Ci&T, a Brazilian software and services provider, sees equivalent growth in Brazil and the U.S., but points to Japan as the market with the strongest performance.

“This is not just about cutting costs. You are looking at partners who can expand your capabilities,” says Ray Wang, CEO of Constellation Research during his recent presentation at Nearshore Nexus 2011. Wang challenges CIO and IT leaders to take… Read More »

Santiago Pinzon, head of the Chamber of IT and BPO Companies in Colombia (ANDI), shares his vision on the need for presenting LatAm as a ‘cluster’ of countries – that collectively can stand up to sell against other regions in… Read More »

Beni Lopez, Softtek’s Chief Globalization Officer, recounts how Softtek positioned itself against far flung competitors – and he also talks about the real cost of outsourced services.

John Parkinson, global sourcing chief at Axis Capital, talks (at Nearshore Nexus 2011) about the importance of meeting your sourcing partners – face to face.

Lino Barañao, Argentina’s Minister of Science and Technology, explains why wine and IT have a lot in common in a country which requires 7,000 new tech grad every year to meet demand.

A fast-growing Latino population in the US is driving firms like CallFasst to expand services offerings and deliver  a growing requirement – native Spanish language support. (Video sponsored by CallFasst.)

Nearshore Americas brings together the smartest minds in IT and BPO for the premiere of Nearshore Nexus.

Margarita Solis, executive director of Jalisco, Mexico’s  IJALTI, explains how Guadalajara attracted an A-list of global services players – in a matter of just a few years.

Anand Ramesh, of Everest Research, talks about Latin America’s sourcing maturity and where buyers are going next.

Nearshore agile development is no fly by night phenomenon,  explains Leonardo Mattiazzi, VP, International Business at CI&T.

Enrique Cortes, Executive Director of Dell Services LatAm, stresses that the time has come for Latin Americans to realize their “awesome” abilities – and resist the impulse for modesty which diminishes opportunities to expand awareness about Latin America.

What special sauce is brewing in Ecuador’s BPO services? Karina Amaluisa, trade commissioner for the Ecuador Government explains.

What makes 2011 so different than previous years in terms of the potential for major acquisitions? Everest Group’s Ross Tisnovsky, VP of Research explains why.

DJ Edgerton, co-founder and CEO of Zemoga, talks about the innovative fire coming out of Bogota.

Since the vast majority of outsourcing relationships fail to live up to what clients hope for, we checked in with Chris Nuttall, of PA Consulting, to explain the disconnect.

One the most respected voices on IT trends in the U.S. is Dr. Jerry Luftman, distinguished professor at Stevens Institute of Technology. Here’s what the professor has to say about the state of IT offshoring/nearshoring.

“Tell us what is unique about your country,” advises Jon Stamell, CEO of FutureShiftNow, in talking about the need for more strategic country branding among Nearshore countries.

Sancia Bennett-Templer, president of  expects stronger growth in the Jamaica ICT sector as more Jamaicans view it as a viable career path.

Kirk Laughlin goes to the streets of Kingston to learn more about the appetite Jamaica has for technology.

Minacs Global Gateway Solutions in Montego Bay is expanding at a furious pace. What’s their secret?

Let’s face it – Nearshore outsourcing does have its benefits. Just take a look at the scenery we found during our recent visit to Montego Bay.

Mark Kerr-Jarrett’s family has played an integral part in the development of Montego Bay, Jamaica for over 300 years – first in the operation of a major sugar plantation and now with “Barnett Tech Park” – aimed at becoming the… Read More »

How is Central America going to compete on the global outsourcing stage with Southeast Asia, Eastern Europe or rising China? PRONicaragua is teaming up with several country promotion groups to build a united front. Javier Chamorro, Executive Director of PRONicaragua,… Read More »

Chris Nuttall, of PA Consulting explains the basis for the “Executive Buyers Guide to Nearshore Outsourcing,” which he co-authored with the editorial team at Nearshore Americas. The eight-page white paper provides essential guidance for customers of Nearshore services – the… Read More »

Stability matters: Javier Chamorro Executive Director of PRONicaragua explains why foreign investment into BPO and call centers transforms the economic environment of emerging countries and reduces poverty.

Rio de Janeiro: Will domestic Brazilian IT firms, multinational giants or new entrants from India claim leadership in the fast growing IT services market? David Tapper, IDC’s top outsourcing analyst, tells who he’s betting on. (Filmed during Brasscom Global IT… Read More »

Francisco Gamboa of Costa Rica’s PROCOMER explains the importance of bringing investors into Costa Rica.

PROCOMER IT ALLIANCE, COSTA RICA: Avelino Miguelez de Grupo Cesa muestra cómo “cloud computing” cambiará para siempre la industria del outsourcing global.

PROCOMER IT ALLIANCE, SAN JOSE, COSTA RICA: Jeevan Zutshi, founder of the broker organization Kosha Group,talks about the potential of Costa Rica from the perspective of potential investors.

CPM Braxis Co-Founder David Shpilberg identifies the drivers that led to the creation of CPM Braxis – and why Brazil is exceptionally well-positioned to provide high value IT services to U.S. customers.

Strength of the existing domestic outsourcing in Brazil is an important indicator of  future offshoring potential – but the government must continue to make lasting commitments to building better incentives, says Atul Vashistha, Founder and Chairman, Neo Advisory

Exclusive: The new President of Costa Rica plans to accelerate foreign investment into tech-driven global services and wants to get rid of barriers that inhibit capital inflows.

Scott Murray, CEO of Steam Global Services, has big plans for the company he resumed control over a few years ago.

Capgemini’s Robbie Brillhart identifies the most important components of service delivery – for some of the biggest brands in the Americas.

“Ideas have consequences” says Giancarlo Ibárgüen, Executive President of Francisco Marroquín University, who sat down with us to talk about the necessary ingredients to stimulate free market competition – especially in Latin America.

Judge Guatemala by what you see walking down the street, says Rolando Yon, CFO at Capgemini Guatemala.

Brazil, the eighth largest IT market in the world, has “incredible capabilities”  that are different enough to draw some contrasts with India, says Sergio Pessoa,  Brasscom’s Director of Marketing and International Markets.

Carlos Amador, president of AgExport in Guatemala, talks candidly about how the country needs to cultivate the right environment for the outsourcing sector to maintain its blistering growth.

The Nearshore outsourcing industry needs to stand up and become market leaders instead of “market followers” says Tim Searcy, CEO of the ATA, during this interview at the ATA’s Annual Washington D.C. Summit. Searcy says Nearshore BPO and Contact Center… Read More »

Robbie Brillhart, vice president of BPO at Capgemini, talks about the major influence sourcing partners like Capgemini have on economic stability in emerging economies and the problem with U.S.-driven protectionism.

Driven by quality assurance, thorough agent training and client responsiveness, Allied Contact Center in Guatemala City defines its mission around not just providing services, but forging partnerships with customers.

Guatemala-based BPO industry experts – from Transactel, 24/7 Customer and Invest in Guatemala – talk about the driving force behind the country’s emergence as an outsourcing destination.

What do nearshore outsourcing providers need to do better? Kirk Laughlin from Nearshore Americas explains.

Capgemini’s Guatemala City facility has become a great example of the ability of a Nearshore provider to tap an increasingly sophisticated talent pool and apply those resources to – in this case – KPO, BPO and finance and accounting functions.

FROM THE SHOW FLOOR OF CONTACT CENTER FORUM, IN MEXICO CITY: What questions should American outsourcing customers ask when they show up on the streets of a Nearshore country? Peter Ryan has the answers.

Is now the time for investors to take a real look at setting up BPO operations in Honduras? Foreign Minister Mario Canahuati explains why things have changed for the better since last year’s coup.