Nearshore Americas

Walking the floor: Qualfon in Guyana

With some of the longest agent tenure in the region, Qualfon’s Georgetown, Guyana operations are emblematic of a country starting to make a bigger name for itself in BPO.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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Nearshore Forum

Mexico to Plug the Gap
Gustavo Parés, Founder and CEO of NDS Cognitive Labs, argues that Mexico can play a large part in supplying highly-skilled, bilingual tech workers for the digital transformation US companies are pursuing.