Nearshore Americas
Everise Warburg

Warburg Pincus Closes in on Everise Acquisition: Report

Private equity firm Warburg Pincus is reportedly close to acquiring Everise, an IT/BPO vendor that has been put up for sale by its owner, Brookfield Asset Management Inc., since January 2023.

The price tag for Everise is estiamted at US$1.25 billion, per The Economic Times.

If the deal goes through, Brookfield would make a net profit of over US$500 million, as it paid US$450 million for Everise in 2020.

Everise was created in 2016 following the acquisition of C3 by Singapore-based equity investor Everstone. The company’s CEO is Sudhir Agarwal, a BPO industry veteran who was previously running Sunrise BPO. Agarwal has remained in his CEO role to this day, and reports suggest that he will continue to lead Everise even after the closure of the deal.

Everise currently employs over 16,000 workers in dozens of delivery centers throughout the world, including nearshore locations in Guatemala and Colombia. Its key clients include healthcare organizations in the United States and internet startups. Its portfolio of services includes customer experience and digital transformation.

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Everise achieved a significant industry breakthrough in early 2018 with its AI-powered omnichannel customer care solution, which provides consumers with a unified experience across all channels, including phone, email, chat and social media.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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