Advanced Call Center Technologies and Xerox are due to significantly expand their operations in Jamaica, with the global BPO firms leasing more space at the Barnett Tech Park in Montego Bay.
According to the Jamaica Gleaner, they have occupied “all the available space” in the 50,000-square foot facility at the tech park.
A statement on the Jamaican government website claims the BPOs will create as many as 2,000 jobs by the end of this year.
Advanced Call Center Technologies (ACT) has a strong presence in Jamaica, where it has been operating for the past five years. According to the Jamaican government, ACT already runs nine delivery centers in Montego Bay alone.
Some local reports say the company will hire an additional 250 agents by the end of the summer.
Built by the real estate firm Mark Kerr-Jarrett, and armed with high-speed Internet and a round-the-clock electricity supply, the Barnett Tech Park is the centerpiece of BPO infrastructure in Jamaica.
ACT’s CEO Joseph Lembo has stated that he is in talks with the constructor to build another facility for the firm, increasing its floor space to 250,000 square feet.
The new facility, likely to be ready for occupation within the next two years, will take the company’s total headcount to 8,000, Lembo said.
“Our business is very competitive and we earn business based on performance. Since we have taken over this part of the business, our team here has outshone most of our competitors,” Lembo added.
Xerox, believed to be the largest BPO operator in Jamaica, said it will add 50,000 square feet to its operation and hire another 900 people.
Furthermore, the outsourcer has also unveiled plans to launch three more call centers in the Jamaican capital of Kingston, adding another 1,000 employees to its current workforce of over 6,000 in the country.