Nearshore Americas

Xerox to Lay Off 2,500 Services-Focused Employees Worldwide

Outsourcing firm Xerox Corp has decided to eliminate about 2500 jobs- apparently almost all customer service/ BPO-related –  as part of the company’s restructuring plans.

The layoffs account for less than 2 percent of Xerox’s worldwide workforce of 146,000 people, according to news reports.

“We announced that we would take a $100 million restructuring charge in the 4th quarter and this would mean the elimination of 2,500 jobs worldwide,” says a statement from Xerox’s public relation officer Bill McKee.

Xerox made a formal entry into outsourcing business when it acquired IT services firm Affiliated Computer Services (ACS). In 2011, Xerox employed 139,700 globally, and 80,500 in the U.S. In Latin America and the Caribbean, ACS has facilities in Mexico, Guatemala and Jamaica.

The Norwalk, Conn-based company has not made it clear whether or not it was going to shut down any of its global office. All it said is that “those losing their jobs will be mainly in the services side of the business.”

According to the Chronicle, Xerox Corp. CEO Ursula Burns sent a signal three weeks ago that bad news was coming.

“We’re not breaking it down any further than that,” the paper quoted the company’s spokeswoman Arena as saying.  Arena said. “We’re not going to be making any more formal announcements. I’m sure the managers will be talking to the affected people during the fourth quarter.”

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Given the news reports, those working in Xerox’s BPO division outside of the United States are likely to lose their job in the upcoming restructuring program.

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