The world is in the early days of a digital transformation that connects consumer experience to the enterprise, and is anticipated to have an unprecedented effect on business processes and personal productivity. It is critical that we understand this phenomenon as a journey process, and not as a specific endpoint.
Created in collaboration with AAJ Technologies, this 20-page report is a guidebook to managing your digital migration, one smart step at a time. In order not to get lost on the journey, an understanding of best practices is a must. These inevitably do more than address one-time end user events; instead, they are cyclical and ongoing.
Key insights include:
- The journey to the digital frontier: key advice for organizations embarking on a digital transformation, as well as some of the associated challenges, and the real benefits that can be derived from well-informed execution.
- Deep analysis of the crucial factors to capturing, and keeping, a digital consumer, namely end-user experience, quality of service, and quality of information.
- Three in-depth digital transformation case studies.
- The four cornerstones of digital transformation (social, mobile, analytics, and cloud) and how to capitalize on them.
UPDATE AS OF DECEMBER 31, 2019:
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