This White Paper is intended to aid business owners and IT managers who want more value from outsourced services in this new business context. While the pandemic changed the expectations that companies have of their outsourcing providers, decision makers also face the need to rapidly integrate new technologies like artificial intelligence (AI) and virtual reality (VR). These trends have impacted the geography of technological services, as many companies look for added value in new emerging markets with the digital capabilities and the qualified workforce to support their needs.
While the post-Covid era will bring about much change, it will also signal the emergence of more opportunities for businesses to leverage the possibilities of the nearshore and of remote work. As the skills shortage continues to challenge the United States IT industry, those looking to build skilled, resilient and reliable engineering teams to meet the demands of customers will need to consider models such as the BOT 2.0 model, which can help them tap into the growing and diverse range of talent available in Mexico.
Gain valuable knowledge on ways to use technology to optimize interactions across each channel in omnichannel delivery. Specific advice is given on where organizations should invest or reduce expenditure, in order to drive efficiency, improve CX services and ultimately gain better traction with customers.
Guatemala is accessible by air to major US cities in only a few hours, has a competitive workforce, and a robust telecommunications infrastructure, making the country ideal to support a growing, and dynamic, CC/BPO sector. Learn why Villa Nueva Business Park in Guatemala is an excellent choice for global BPO providers.
This white paper, produced by Nearshore Delivery Solutions in collaboration with Nearshore Americas, provides an in-depth look at the achievable business value that cognitive computing can produce today.
This Nearshore Americas analysis, written in collaboration with Invest Saint Lucia, outlines the knowledge-focused opportunity in Saint Lucia.
Created in collaboration with Mexico IT, this white paper covers the status of Mexico’s digital opportunities, the country’s availability of digital talent, and the educational shifts that must occur in order to develop its digital capabilities.
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